Associate Manager - Applications

JOB PURPOSE

To Sustain IT Operations regarding communication systems as a part of Operations and Project Assignment; To ensure high system uptime availability for identified Airport IT Communication Systems To provide cost estimation and technical solutions for new projects requirements (SME) to optimize cost, quality and timely delivery of project.

Responsible to analyze, design, install, configure, maintain, support and repair network infrastructure and application components. Provide individual performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance meets business satisfaction.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities	Key Performance Indicators
Administration of Network Security Devices Support and implement solution that meets the business needs. Implementing new technologies and operationalize for production use.	Incidents, Response Time, Resolution Time, Reports.
Network and Security Monitoring	Incidents,  Reports
Administration of Wi-Fi Networks Support and implement solution that meets the business needs. Implementing new technologies and operationalize for production use.	Incidents , Response Time, Resolution Time, Reports
Administration of Communication Systems and supporting team in resolving incidents. Support and implement solution that meets the business needs. Implementing   new technologies and   operationalize   for production use.	Incidents , Response Time, Resolution Time, Reports
Knowledge Transfer to the Team	Providing KT Sessions to Team.

 

EXTERNAL INTERACTIONS

External - Roles  you need to interact with outside the organization to enable success in your day to day work

Good customer relationship

Full fill the requirements as per customer need.

Customer Satisfaction most important thing to get outside success.

Collect continuous feedback

Positive energy and attitude.

 

INTERNAL INTERACTIONS

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

Good Co-ordination with team

Always approach to grow up team building.

Make decision

Make others feels to speak up

Challenge people to think

 

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS

 Diploma in Electronics and Communication engineering (Preferably with CCSA and CCNA Certifications)

RELEVANT EXPERIENCE

Total Experience of at least 6 – 8 years with at least 4 years in Networks & Communication

COMPETENCIES