Associate Manager - Metering

Responsible for ensuring the software builds of the smart meters and providing technical support, troubleshooting of all meter software related issues and ensure contract SLAs are adhered

Responsibilities

Key Performance Indicators (KPIs)

SAT / SLA Approval of each meter lot from Discom.

To conduct monthly SAT for the maximum meter numbers possible by strong coordination with operations team.

Providing technical support and troubleshooting of all meter related issues and ensure contract SLAs are adhered

Liaison with TSP and HES providers ensuring meter is all the time connected and firmware is timely upgraded

Validation of new meter firmware integration with HES/MDM and communication system

Meter Validation/ Approvals During Implementation from Discom

Project SLAs should be met on daily / monthly basis.

Hardware, Software, Communication Tech vendor/partners, Network service providers

Technology Head, Head IT, Operations Head & team, Business Team (If required)

Safeguarding SLA Deductions for GMR

Clear demarcation of the responsibly in case of any field failure

Minimize client escalations and maintain positive environment.

B.Tech (Preferably Computer Science) / MCA

8 + years of total experience in communications domain (Cellular / RF)

Candidate be proficient in using tools such as planning and optimization software

Sound knowledge of MPLS, ILL and LAN topology and security, and familiar with the regulatory environment of the telecommunications industry