Circle In Charge
Agra (AG02OM01), IN
JOB PURPOSE
To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities
ORGANISATION CHART
KEY ACCOUNTABILITIES
Accountabilities |
Key Performance Indicators |
1. Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations 2. Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies 3. Steer consumer interactions and enable quick resolutions of issues / grievances |
1. Go-Live of Smart Meters as per timeline 2. Quality Checks |
EXTERNAL INTERACTIONS
External - Roles you need to interact with outside the organization to enable success in your day to day work |
Outsourced agencies, consumers |
INTERNAL INTERACTIONS
Zonal Heads, Technicians, Stores Team
FINANCIAL DIMENSIONS
OTHER DIMENSIONS
EDUCATION QUALIFICATIONS
B.Tech / Diploma (Electrical)
RELEVANT EXPERIENCE
7 to 10 years of relevant experience in construction / power distribution / meter installation
COMPETENCIES
- Entrepreneurship
- Capability Building
- Social Awareness
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Networking
- Personal Effectiveness
- Teamwork & Interpersonal influence
- Stakeholder Focus