Associate Manager - Applications

JOB PURPOSE

To Manage Information Security activities and ITSM processes related to Airport IT Operations. To ensure Security, Quality and Compliance of Systems, Services , Processes . To ensure IT Process Alignment with Business and Stakeholder Requirements

Complete Technology support for HES/ MDM/ Peripheral application to Operations team for the said location.

ORGANISATION CHART

Project Head- IT Head- Lead –(Applications)

KEY ACCOUNTABILITIES

Accountabilities

Business process Documentation and SOP approval from Discom, SAT / SLA Approval of each meter lot from Discom. HES/MDM/Peripheral applications, Leading the planning and execution of integration of all system. System should work to the satisfaction of all the stakeholders.

 

Key Performance Indicators

Coordinating with stakeholders to integrate the applications into the overall business processes. Lead design and ensure the platform meets all the SLAs measurement requirement. Project SLAs should be met on daily / monthly basis. To conduct monthly SAT for the maximum meter numbers possible by strong coordination with operations team. There should not be any delay in field operations (CI/MI etc) owing to application reasons. Additional reports, if required, for better monitoring should be developed in respective modules. Ensuring that adequate security patches are applied, and platform is timely upgraded.

 

EXTERNAL INTERACTIONS

External: Roles you need to interact with outside the organization to enable success in your day-to-day work

Hardware, Software, Communication Tech vendor/partners, Network service providers

 

INTERNAL INTERACTIONS

Internal: Roles you need to interact with inside the organization to enable success in your day-to-day work

Technology Head, Head IT, Operations Head & team, Business Team (If required)

 

FINANCIAL DIMENSIONS

• Safeguarding SLA Deductions for GMR

Clear demarcation of the responsibly in case of any field failure  

OTHER DIMENSIONS

Minimize client escalations and maintain positive environment.

EDUCATION QUALIFICATIONS

• B.Tech (Preferably Computer Science) / MCA
• Strong data interpretation & Analytical ability
• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders

Ability to effectively manage numerous simultaneous External and Internal interactions

RELEVANT EXPERIENCE

 8+ years of total experience in the area of metering / Smart metering

COMPETENCIES