AM - Commercial & Revenue Management

Receivables Management and Recovery

• Drive revenue management strategies, collection plans, and procedures to maximize revenue recovery.
• Oversee the entire business life cycle of all contracts, ensuring adherence.
• Act as liaison with BD and Finance department to investigate and highlight exposure where revenue may be at risk, including underpayments, non-payments, or delays in payments to ensure no revenue loss.
• Lead periodic review meetings to discuss performance with executive leadership.

• Timely recovery of Receivables (Target Vs. Achievement)
• DSO (Days Sales Outstanding)
• Timely identification of exposure/risks
• Periodic reviews

Contract Management & Audit Compliance  

• Liaison with legal & finance team to formulate & implement robust contractual terms and compliance frameworks to safeguard financial and operational exposure.
• Prepare all documentation w.r.t. scope/RFP/RFQ for new BD prospects/initiatives.
• Identify bottlenecks proactively and implement corrective measures for risk mitigation.
• Liaison with cross-functional teams and monitor the billing and collections to ensure all revenue (MMG, Revenue Share, Marketing Fund, CAM etc.) is billed within the timelines as per finalized contracts and guidelines/SOP.
• Manage all contracts with BD clients, keeping in mind management direction and the stipulations and negotiations made by the parties, ensuring timely renewal of contracts.

• No. of RFP/RFQ prepared
• 100% timely billing
• No NCs in audit
• Compliance with SOPs; DOP manual
• Timely and accurate renewal of agreements
• Client Retention

Standards and Quality Control

 Monitor all GT, F&B, Services clients comply with safety, security, operational and quality standards ensuring prompt complaint resolution and feedback handling from passengers/stakeholders.

MIS & Analytics