Asset Head-GTS & Parking
PG10CP01 (PG10CP01), IN
JOB PURPOSE
Responsible for operations and revenue maximization for Parking and Allied Services under the car park platform including.
The role encompasses planning, development & execution of Business Plans in collaboration with business partners and engagement with Internal & External stakeholders.
ORGANISATION CHART
KEY ACCOUNTABILITIES
| Accountabilities | KPIs |
| Parking Management: Gaining an overall business understanding of Parking business and leading operations for overall vertical growth through Business Partner Management, Effective use of Business Analytics & Insights, Driving consumer experience and Operational Excellence, Implementation of New Initiatives. Manage O&M Partner. | • Targets vs Actuals: Penetration, ATV, SPP, SPSM, IPSM, IPP |
| Team Development: Training and Leading the Operations Team. Designing policies to align with overall strategy on setting & deploying required department SOPs for appropriate service deliveries. | • Training planner • Customer Feedback |
| Contract Management: Managing contracts & relations with contractors, vendors, partners and users to understand overall service delivery and experience | |
| Concession Management: Maximize Revenue contribution by parking category and brand through an aligned and collaborative approach with business partners (AOP setting, partner business reviews and support, industry and category benchmarking, sub-category level business performance analysis, strategic initiatives rollout and execution, audits, departmental risk management pertaining to specified accounts, etc. | • Concessionaire Satisfaction Index: Target v/s Actual • Airport Survey Quality Index/ Skytax rating: Target v/s Actual • Occupancy % • Compliances Management • Food quality/ hygiene/ No. of complaints • Adherence of LA terms & conditions |
| Revenue Leakage Control: Monitor & Control Revenue Leakage at Parking/ business. | • Audit Reports |
| Implement standardized systems and processes to improve efficiencies and enhance customer experience • Implement standardized system and processes to improve operating efficiency, with respect to account management, payments and invoicing, compliances etc. • Work in collaboration with the operations & other internal departments towards development of systems and processes to improve the overall customer experience |
• Percentage retention of existing accounts • Revenue targets – planned vs. achieved • DSO • Internal audit compliances • ASQ ratings/ Skytrax rating |
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
Concessionaire Brands: CEO, Sales & Marketing Head, Brand Head, Store Head.
Airlines: Key Personals, Fleet Operators
App Aggregators: Operations Head
Quality/Audit agencies
Other agencies like CISF, Municipal Corporation etc
INTERNAL INTERACTIONS
• Terminal Operations Team
• Legal Team
• Finance Team
• Quality Team
• P&E (Project & Engineering), Finishes Team
• ARFF Team
• I.T Team
• Security & Landside Team
FINANCIAL DIMENSIONS
• Annual Operating Plan (AOP):
- Sales
- SPP
- IPP
- SPSM
- IPSM
• Below Line Improvement Plan (BLIP)
• Daily Sales Outstanding (DSO)
OTHER DIMENSIONS
• Direct Reports – NA
• Parking Penetration / Occupancy
• No. of business managed
• No. of business Opened
• No. of Concessionaire managed
EDUCATION QUALIFICATIONS
|
RELEVANT EXPERIENCE
- 12-15 years of experience with at least 5 year’s experience in Facility Management, F&B Operations, Hotels, Lounges with brands/ operators at Regional/ National level.
Experience of working in Airport environment in services/ parking vertical will be an added advantage.
COMPETENCIES
- Teamwork & Interpersonal influence
- Stakeholder Focus
- Planning & Decision Making
- Execution & Results
- Networking
- Personal Effectiveness
- Social Awareness
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Entrepreneurship
- Capability Building