Associate Manager-Learning Content

Content Strategy

• • Translate agreed objectives into structured journeys/pathways and multimodal content.
  • Conduct content diagnostics and propose improvements.
  • Maintain content inventory; identify gaps and support closure.
  • Provide inputs to periodic market benchmarking; maintain familiarity with platforms and pricing.
  • Build engaging learning experiences through structured journeys, pathways, and multimodal content.
  • Drive learner engagement through content on technology platforms.

• ≥ 80% of digital content modules rated “relevant” and “contextual” by learners in post-module surveys.
• Average learner engagement score ≥ 4/5 across all platforms.
• ≥ 80% of content gaps closed.

Content Design and Development

• • Create storyboards, scripts, facilitator guides, job aids, and e‑learning modules using ADDIE/Gagné.
  • Ensure visualization quality, consistency, and accessibility across digital/blended/ILT formats.
  • Work closely with subject matter experts (SMEs), L&D partners, and business stakeholders to gather inputs and validate content.
  • Translate SME input into structured learning content using ID models.
  • Use content development tools and apply advanced instructional design methodologies (ADDIE, SCORM, etc.).

• ≥ 85% of assets developed using defined ID frameworks
• ≥ 80% stakeholder satisfaction
• ≥ 85% on‑time delivery
• WCAG checks completed for 100% of assigned assets
• Demonstrate incremental growth in content usage/engagement trends

Content Curation

• • Identify, filter, and contextualize internal/external content; build role‑based playlists/pathways using global tools and best practices.
  • Evaluate third‑party content; maintain content vendor relationships.

• ≥ 80% of curated content rated “useful” by learners.
• ≥ 1 new third-party content integration per year.
• ≥ 80% vendor satisfaction score.

Program Strategy & Design

• • Contribute inputs to content strategy; execute content plans as defined by leadership.
  • Execute activities assigned within the content calendar.
  • Support in defining learning objectives by providing content inputs; translating content plans and calendarized activities.
  • Conduct needs analysis/skill‑gap inputs; contribute to program scoping.

Digital Learning Creation & Publishing

• • Configure courses, pathways, permissions; publish SCORM/xAPI content to LMS/LXP.
  • Provide technical/user support per SLAs; maintain metadata and audit trails.
  • Support the adoption of new technologies and methodologies in digital learning.

• ≥ 90% error‑free course deployments
• 80% SCORM/xAPI compatibility validations
• SLA compliance ≥ 85%
• Data accuracy ≥ 85%
• Turnaround time ≤ 48-72 hours for publishing updates
• ≥ 1 new technology/methodology adopted per year.

Stakeholder Management

• • Engage with business leaders, SMEs, and vendors.
  • Conduct TNI workshops; partner with SMEs, BHRs, Business Heads; communicate status and risks.

Program Execution

• • Execute assigned lifecycle tasks: design → delivery → evaluation.
  • Support vendor administration (POs/GRNs/invoices) and budget tracking.
  • Ensure compliance with learning standards and policies.

• Program Completion Rate: ≥ 70% of learners enrolled.

Measurement & Continuous Improvement

• • Track engagement/completion; assist with dashboards/MIS and Kirkpatrick L1–L4 data collection.
  • Implement feedback‑driven improvements and support adoption of new tools/technologies.
  • Leverage LMS, analytics tools, and emerging tech.
  • Run pre/post diagnostics.

• Engagement rates ≥ 80%; Completion rates ≥ 75%.
• At least one data-driven intervention implemented annually based on advanced analytics.
• Implement at least one AI-backed tool per year.