GM - Quality (Finishes)

Date: 25 Aug 2026

Location: Delhi, Delhi, IN

Company: GMR Group

JOB PURPOSE

The General Manager – Civil & Finishes is responsible for leading the Civil & Finishes Centre of Excellence (CoE) responsible for driving technical excellence, standardization, capability development, and operational support across airport projects. This role ensures consistent quality, safety, innovation, and efficiency in civil and finishes works across sites under both manpower and turnkey contracts.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Responsibilities Key Performance Indicators (KPIs)

Technical Leadership & Governance
Define and maintain electrical engineering standards, specifications, SOPs, and quality benchmarks across all airport projects.
Drive harmonization of practices for civil works and finishes across roads, runways, taxiways, aprons and auxiliary buildings.
Evaluate new technologies, materials, and methodologies for improving asset performance and lifecycle.
Track and report on key metrics such as surface durability, structural integrity, finish quality index etc.
Participate in internal and client reviews, representing civil & finishes works performance across airports.

  • % Improvement in system uptime and asset lifecycle cost
  • Number of new technologies/materials evaluated and adopted

Design & Engineering Support
 Provide design inputs, BOQ validation, and technical reviews for structural systems, flooring, faade treatments, roofing, and interior finishes in new airport development or refurbishing projects.
Lead value engineering exercises to optimize designs with respect to CAPEX, OPEX, and sustainability outcomes.
Vet and approve electrical systems designs shared by OEMs/consultants while ensuring adherence to safety standards.

Support resolution for complex technical issues and drive hazard identification and mitigation practices.
Promote the use of eco-friendly construction materials, low-VOC finishes, and sustainable design elements in civil works.

  • Variance between planned and actual cost
  • No. of value engineering proposals accepted and implemented
  • % designs meeting prescribed benchmarks
  • Resolution turnaround time for complex technical issues 

Asset Lifecycle & Maintenance Strategy
Define asset lifecycle strategy for civil structures and interior finishes, including schedules for preventive maintenance, condition-based inspections, and durability benchmarks.
 Develop lifecycle costing models and TCO (Total Cost of Ownership) projections for civil components (e.g., pavements, terminal finishes, faade elements) to support investment decisions.
Recommend and implement digital tools (CMMS, IoT sensors, etc.) to enable data-driven maintenance.
Develop health monitoring protocols and root cause analysis frameworks.

  • % assets covered under predictive/preventive maintenance strategy
  • Reduction in unplanned downtime of assets
  • No. of root cause analyses completed and closed
  • Accuracy of lifecycle cost estimations vs. actual costs incurred

 

KEY ACCOUNTABILITIES - Additional Details

Project Commissioning Support
•    Support site teams during civil and interior fit-out commissioning to ensure alignment with finishing standards, and structural design criteria.
•    Develop and standardize commissioning checklists and handover documentation.
•    Facilitate third-party validations or certifications (e.g., IGBC, GRIHA) of civil and interior works at the time of handover.
 

    % projects where commissioning checklists were fully complied with
    No. of sites supported during commissioning phases
    Time taken for handover post-completion
 

Vendor Management
•    Build and maintain a vendor evaluation framework for key material suppliers and service providers.
•    Track vendor performance across projects using a centralized rating system based on quality, delivery, support, and innovation.


    Vendor performance score 
    No. of vendors evaluated through defined framework
    No. of new technically prequalified vendors onboarded
 

Knowledge Management
•    Build in-house capabilities by designing training modules for site engineers and technicians.
•    Lead technical upskilling initiatives, certifications, and knowledge repositories.


 

No of trainings conducted
    % members upskilling/certification programs
 

Team Development and Management
•    Address team concerns, provide guidance, and create opportunities for professional growth.
•    Foster a culture of collaboration, accountability, and continuous improvement.
•    Encourage participation in team-building activities and employee engagement initiatives.

No. of trainings conducted
    % members upskilling/certification programs
 

 

EXTERNAL INTERACTIONS

CISF, Customs, Immigration, Delhi Police, BCAS, CEA, MOCA, Fire Services
Service Providers, Suppliers, OEMs, Consultants
External System Auditor

INTERNAL INTERACTIONS

Department HODs
Procurement, Finance, Operations, Commercial, HR
Internal System Auditor

FINANCIAL DIMENSIONS

AOP of Rs 5 Cr
Other new Project of Rs 9 Cr.

OTHER DIMENSIONS

P&E Team of 11 person
Service Provider (OEM) staff of 150 person
 

EDUCATION QUALIFICATIONS

  • B.E OR B. Tech in Civil Engineering
  • NDT Level 2 Certifications
     

RELEVANT EXPERIENCE

20+ years of experience
Asset Lifecycle Management & Serviceability
Process Optimization
HSE Systems Implementation
Cost Management & Optimization
Technical Innovation & Advancement
Risk Management
Knowledge of Mechanical Systems
Regulatory & Legal Compliance
 

COMPETENCIES

  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Capability Building
  • Strategic Orientation
  • Stakeholder Focus
  • Networking
  • Execution & Results
  • Teamwork & Interpersonal influence
  • Personal Effectiveness
  • Social Awareness
  • Entrepreneurship
  • Commissioning and Handover (ORAT) (Proficient)
  • Finishing Works (Proficient)
  • Airfield Pavement Design (Proficient)
  • Design Management (Proficient)
  • Quality Control (Proficient)
  • Materials and Finishes Selection Knowledge (Proficient)
  • Exterior Envelope and Façade Works (Proficient)
  • Regulatory Compliance and Management (Proficient)