Manager - Revenue Management

Monitor and Manage the recording, reporting, invoicing and recovery mechanism of Non-Aero revenue in DIAL complying with Contractual, Statutory and Audit requirements and ensuring improved cash flows.

Accountabilities

Key Performance Indicators

Receivables Management: Ensure recovery of all Non – Aero income as per targets

Target Vs. Achievement

DSO (Days Sales Outstanding)

Contract & Audit Compliance: Ensure all revenue (MMG, Revenue Share, Marketing Fund, ASC etc.) is billed within the timelines as per finalized contracts. Ensure compliance with all statutory, internal and external audits.

Target Vs. Achievement

Revenue Leakage Control: Ensure revenue leakage is checked & controlled as per targets maximizing income to DIAL

No major NCs in audits.

Compliance with SOPs; DOP manual and Contract Compliance.

EPOS Implementation: Ensure all the outlets are on closed EPOS network of DIAL as per target.

Target Vs. Achievement

MIS & Analytics: Analyze and publish daily, weekly, monthly MIS highlighting KPI’s (Sales, Income, SPP, IPP, ATV etc.) for informed decision making.

Usefulness, accuracy & timeliness of reports

Standards and Quality Control: Ensure all Retail, F&B and Services outlets at Terminals comply with safety, security, operational and quality standards of DIAL. Prompt complaint resolution and feedback handling from passengers/stakeholders.

No major NCs & compliance in audits (WAA, Mystery Audit, ISO, Continuous Improvement Plan etc).

Compliance with SOPs, Safety, Security & Quality guidelines