AGM - (RD & A&P)

AGM - (RD and A&P) will be responsible to manage & grow the assigned key account in Services and Advertising & Promotion by optimizing the space allocated under the vertical and ensure effective partner engagement. The Account Manager is also expected to undertake Analytics to grow the business and monitor operations to deliver superior passenger experience.

Accountabilities

Key Performance Indicators

• Deliver A&P and Services ( Car Park, ATMs, Spa, Baggage Wrapping, Excess Baggage, Porter, M&G Services, Forex, etc., Movie/Webseries/Advertisement shoots) sales targets

• Sales
• Income
• Sales per Passenger (SPP)
• Income per Passenger (IPP)
• Penetration (%)
• Average Transaction Value
• Targets vs Annual Operating Plan (AOP)

• Day-to-day monitoring of A&P and Services Operations

• Issue Resolution Efficiency
• Operational Compliance Score

• Analysis of Sales, market research, competitor analysis & suggest areas for revenue enhancement in A&P and Services.

• Insight-to-Execution Conversion Rate
• Revenue Uplift from Initiatives

• Identify new locations and managing design and construction of shell and core for new non aero assets

• % projects delivered on time vs AOP
• Time to commercial operation (handover to store opening)

• Design of brand outlets in coordination with Airport design team

• Manage fit outs of outlets in co-ordination with Airport PMC, P&E, Operations, S&V, IT and other stakeholders

Development and commercialization of Airport MICE program

• Designing customized service packages for event managers and clients
• Engaging and presenting MICE offerings to event planners
• Converting and contracting MICE events for Goa via airport channel

• Pax Actuals vs AOP
• Revenue Actuals vs AOP

• Contract Management

• SLA Compliance
• Ensuring compliance to Statutory Requirements by Concessionaires.
• Receivables as per the Contract
• SD/BG as per the Contract
• Timely renewal

Business Development

• Monetize existing vacant commercial locations for monetization under A&P and Services Vertical.
• Identify potential sites for commercial monetization, liaison with Regulatory Authorities, Internal stakeholders for approvals.

• Commercialization Efficiency
• Approval-to-Activation Cycle Time

• Concessionaire CEOs | CXOs
• Travel Services Brands | Banks | MICE Event Agencies 
• BCAS | CISF | DGCA | Customs | MADA | Department of Tourism | Department of Transport

• Terminal Operations
• Legal
• P&E (Project & Engineering), Finishes Team
• I.T
• Security
• Marketing (Non-Aero)

• Income Target (Rs. Cr.) for the FY
• Spends per Passenger (SPP)
• Income Per Passenger (IPP)
• Income per Sqm (IPSM)

• Below Line Improvement Plan (BLIP)
• Daily Sales Outstanding (DSO)
• Seeks win/win outcomes
• Data-driven/analytical
• Able to understand contract/ concession agreements

• BE / B Tech and or MBA
• Post Graduate Degree/ Diploma in Management

• 10-12 years of Experience with a minimum of 5 years in the Services function