Duty Manager - AOCC
Goa, GMR AA - Goa (PG11AA06), IN
JOB PURPOSE
Manage the Airport Operation Control Center in shifts in order to ensure error free resource allocation of Airport resources (Stands, Gates, Check-in-counters, Baggage reclaim carousels ) in order to achieve efficient flight operations leading to On Time Performance of flights; effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during shift duties at the airport.
ORGANISATION CHART
|
Chief Operating Officer |
|
Head AOCC |
|
Duty Manager - AOCC |
KEY ACCOUNTABILITIES
| Accountabilities | Performance Indicators |
| Responsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., during shift duties. |
No. of complaints. On Time Performance of flights |
| Ensure error free Terminal and Airside resource allocation with an objective to optimize the resource usage. |
Domestic Air Bridge utilization % International Air Bridge utilization % No delay due to Infrastructure |
| Ensure Safety standards are maintained at all times during the shift. | Adherence to Safety score |
| To ensure correct and updated information display /announcement of flight status / Flight Information Display System (FIDS) / website for internal and external stakeholders / visitors / passengers during shift duties. |
No. of observations / feedback No. of steps initiated to overcome/improve |
|
Responsible for timely notification of any Emergencies at the airport as per laid down Airport Emergency Plan (AEP), Bomb Threat Contingency Plan (BTCP), Fire Strategy Plan and Aircraft Hijack Plan during the shift duties. Responsible for activation of Emergency Response/Incident Centre. |
No. of Complaint/ observations reported No of non-compliance |
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
DGCA , ATC
BCAS, Immigration, CISF
Ministry of Civil Aviation
Airlines
Ground Handlers and Service Providers
Airport Medical Center
INTERNAL INTERACTIONS
All GGIAL Functional & Operational Teams including Senior Management
FINANCIAL DIMENSIONS
- Ensure effective management of AOP/Budget
OTHER DIMENSIONS
- Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork
EDUCATION QUALIFICATIONS
- Graduate/MBA preferably with Aviation background
- Proficient in MS-Office specially in Excel, Word, PowerPoint
- Proficient in software usage
RELEVANT EXPERIENCE
- Minimum 08 years of relevant Aviation Experience, preferably in Airport Operation Control Center of an airport or from Operation Control Center of an airline working at supervisory level.
- Goan Candidates OR Candidates having working experience in Goa will be an added advantage.
COMPETENCIES
- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence