Duty Manager - AOCC
Goa, GMR AA - Goa (PG11AA06), IN
JOB PURPOSE
Manage the Airport Operation Control Center in shifts in order to ensure error free resource allocation of Airport resources (Stands, Gates, Check-in-counters, Baggage reclaim carousels ) in order to achieve efficient flight operations leading to On Time Performance of flights; effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during shift duties at the airport.
ORGANISATION CHART
| Chief Operating Officer |
| Head AOCC |
| Duty Manager - AOCC |
KEY ACCOUNTABILITIES
| Accountabilities | Performance Indicators |
| Responsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., during shift duties. |
No. of complaints. On Time Performance of flights |
| Ensure error free Terminal and Airside resource allocation with an objective to optimize the resource usage. |
Domestic Air Bridge utilization % International Air Bridge utilization % No delay due to Infrastructure |
| Ensure Safety standards are maintained at all times during the shift. | Adherence to Safety score |
| To ensure correct and updated information display /announcement of flight status / Flight Information Display System (FIDS) / website for internal and external stakeholders / visitors / passengers during shift duties. |
No. of observations / feedback No. of steps initiated to overcome/improve |
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
DGCA , ATC
BCAS, Immigration, CISF
Ministry of Civil Aviation
Airlines
Ground Handlers and Service Providers
Airport Medical Center
INTERNAL INTERACTIONS
All GGIAL Functional & Operational Teams including Senior Management
FINANCIAL DIMENSIONS
- Ensure effective management of AOP/Budget
OTHER DIMENSIONS
- Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork
EDUCATION QUALIFICATIONS
- Graduate/MBA preferably with Aviation background
- Proficient in MS-Office specially in Excel, Word, PowerPoint
- Proficient in software usage
RELEVANT EXPERIENCE
- Minimum 08 years of relevant Aviation Experience, preferably in Airport Operation Control Center of an airport or from Operation Control Center of an airline working at supervisory level.
- Goan Candidates OR Candidates having working experience in Goa will be an added advantage.
COMPETENCIES
- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence