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Duty Manager - AOCC

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Date: 28 Oct 2026

Location: Goa, GMR AA - Goa (PG11AA06), IN

Company: GMR Group

JOB PURPOSE

Manage the Airport Operation Control Center in shifts in order to ensure error free resource allocation of Airport resources (Bays/ Gates, Belts, Check-in-counters, Visual Docking Guidance System, Baggage reclaim) ) in order to achieve efficient flight operations leading to On Time Performance of flights;  effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during the shift duties at the airport.

ORGANISATION CHART

COO - Head AOCC - AOCC Duty Manager

KEY ACCOUNTABILITIES

Responsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., during shift duties.
  • No. of complaints.
  • On Time Performance of flights

Ensure error free Terminal and Airside resource allocation with an objective to optimize the resource usage.

Domestic Air Bridge utilization %

International Air Bridge utilization %

No delay due to Infrastructure

Ensure Safety standards are maintained at all times during the shift.

Adherence to Safety score

Responsible for timely notification of any Emergencies at the airport as per laid down Airport Emergency Plan (AEP), Bomb Threat Contingency Plan (BTCP), Fire Strategy Plan and Aircraft Hijack Plan during the shift duties. 

  • No. of Complaint/ observations reported
  • No of non-compliance

 

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

DGCA /ATC

BCAS, Immigration, CISF

Ministry of Civil Aviation

Airlines

Ground Handlers and Service Providers

 

INTERNAL INTERACTIONS

All GGIAL Functional & Operational Teams including Senior Management

FINANCIAL DIMENSIONS

  • Ensure effective management of AOP/Budget

OTHER DIMENSIONS

Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork

EDUCATION QUALIFICATIONS

  • Graduate/MBA preferably with Aviation background
  • Proficient in MS-Office specially in Excel, Word, PowerPoint
  • Proficient in software usage

RELEVANT EXPERIENCE

  • Minimum 08 years of relevant Aviation Experience, preferably in Airport Operation Control Center of an airport or from Operation Control Center of an airline working at supervisory level.
  • Goan Candidates OR Candidates having working experience in Goa will be an added advantage.

COMPETENCIES

  • Operational and Resource Planning (Practitioner)
  • Airport Capacity Planning (Practitioner)
  • Technological Understanding (Practitioner)
  • Aviation Regulations and Standards Knowledge (Practitioner)
  • Data Management and Analytics (Practitioner)
  • Flight Information Management (Proficient)
  • Passenger Process Management (Practitioner)
  • Airport Accounting Acumen (For Hyderabad) (Proficient)
  • Operational Performance Monitoring (Practitioner)
  • Financial budgeting (Practitioner)
  • Incident Management and Communication (Proficient)
  • Airport Engineering Systems Understanding (Practitioner)
  • Stakeholder Management (Proficient)
  • Real-time Airport Resource Management (Proficient)
  • Radiotelephonic Communication Etiquettes (Proficient)
  • Social Awareness
  • Entrepreneurship
  • Personal Effectiveness
  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Capability Building
  • Strategic Orientation
  • Stakeholder Focus
  • Networking
  • Execution & Results
  • Teamwork & Interpersonal influence