AM - Business Integration

JOB PURPOSE

To interact with departments to review and finalize all departmental budgets leading to the formulation of a comprehensive Annual Operating Plan. To drive the Preparation, analysis and monitoring of Strategic Plan through conduct of a Strategy Workshop. To drive business case evaluation and enable senior management to take value based decisions. To provide key inputs via MIS that would enable rational decision making.

We are seeking a dynamic and analytical Business Analyst for our Shared Services Centre who has capabilities towards driving Operational Excellence and support Digital Transformation initiatives. This role demands collaboration with stakeholders across departments to identify business needs, analyze current processes, design functional solutions, perform process improvement activities, develop performance metrics, prepare and maintain supporting documentation.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities

Transformation Strategic Planning and Support
    Support Strategic review and annual operating plan build with specific focus on Transformation and continuous process improvement projects, approach, methods, and technologies (RPA, Analytics, Digitization).
    Ability to drive continuous improvement through “As Is Process” study across Finance & Accounting, Procurement, HR Ops, Finance Assurance, Taxation in Shared Services & manage projects by applying Six Sigma, Value Stream Mapping, and Lean techniques.
    Drive the adoption of recent technologies and digital solutions within the shared services environment.
    Coordinate and drive development of Business case and implementation roadmap and manage stakeholder buy in and approvals.

Stakeholder Management and Project Governance
    Work closely with stakeholders to gather and analyze business requirements, identify automation opportunities, and define functional specifications for RPA, AI/ML, analytical solutions.
    Knowledge of stakeholder engagement strategies, such as communication plans and feedback loops.
    Awareness of tools for change management, including surveys, feedback forms, and communication platforms.
    Support in driving cross-functional projects, facilitate proper governance of projects ensuring adherence to timelines and outcomes aligned to strategic objectives.
    Coordinate and anchor action plan to progress towards achieving best in class status.
    Drive weekly/monthly project progress review meetings with cross-functional teams including Business, SSC, IT, Application vendors, Implementation partners etc.

Operational Capabilities
    Should be familiar with process standardization, sharing best practices across functions and consolidating detailed process documentation.
    Should bring in strong analytical skills to perform root cause analysis and identify gaps, improvement areas.
    Support in benchmarking efforts, including data collection and validation, data presentation, and evaluation of results. 
    Should be familiar with financial terminology and key budget components (e.g., operating expenses, capital expenditures). 
    Capability to implement risk mitigation strategies, minimizing the impact of identified risks.
    Act as a single “Source of Truth” for monitoring SSC performance against the agreed SLA/KPIs defined and publish SSC performance dashboard.
    Proficiency in preparing and presenting CEO/CXO packs, SLT decks, flyers, organize Steerco meetings, etc.
    Manage and maintain governance calendar and drive closure of governance ATRs.

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Interact with various SI partners through planned governance meetings.
Interact with IT Service Providers (AI / ML / RPA / Process/Data Mining etc.), Consulting and Management Service Providers as required.

INTERNAL INTERACTIONS

Interact with all functions / departments of GMR SSC, MAG etc.
Work closely with Head – PMO and Business Excellence, Functional Heads in driving and adopting improvement initiatives in GMR SSC

FINANCIAL DIMENSIONS

•Not Applicable

OTHER DIMENSIONS

•Not Applicable

EDUCATION QUALIFICATIONS

    Bachelor’s degree in Business, Information Technology, or a related field
    Lean Six Sigma Green/Black Belt from a Reputed Institute

RELEVANT EXPERIENCE

    5+ years of experience as a Business Analyst, with exposure in driving RPA / AI / ML / process mining projects
    Proven experience in analyzing and documenting business processes, creating process maps, and defining requirements
    Experience working in Agile environments, contributing to sprints and iterative development cycles
    Experience in Business Process Reengineering (BPR) or Business Transformation
    Proficiency in process mapping tools such as Visio, Lucidchart, or similar
    Familiarity with SAP ECC / S4 HANA, SQL and data analytics tools is a plus.

COMPETENCIES