Associate Manager - Quality & CRM
Date:
17 Apr 2024
Location:
Hyderabad, IN
Company:
GMR Hyderabad Intl Arprt
JOB PURPOSE
Assist Head-Landside in planning for new and execution of existing projects for Landside development of DIAL, security & cleanliness in the Airport Road network in close coordination with Stakeholders for efficient & safe passage to all interested parties.
ORGANISATION CHART
KEY ACCOUNTABILITIES
| Accountabilities | Key Performance Indicators |
| Shall assist HOD Landside in preparation & Maintenance of SOPs, processes and policies. |
No. of SOP’s reviewed / prepared |
| Shall be responsible for Roster and updating of Monthly Duty Roster Templates in SAP. Maintenance and updating of Compensatory Offs in SAP for Team members performing duties on Holidays. |
No. of changes in the roster Accuracy / minimum variations |
| Document Handling inclusive of Operational Folders, Reviews PPT, Presentations etc. |
No. of presentations prepared & documents handled, MIS & their accuracy |
| Preparation of Approval Notes for Procurement. Preparation of Scope of work for purchase of Asset/Material. |
Time frame |
| Preparation of Operational Reports including Landside Weekly updates / reports and Returns & Office Key management. |
No. of reports & accuracy |
| Monthly Review of KRA’s along with HOD |
No. of reviews in a year & follow up. |
| Preparation of Presentations for review by ED and CEO |
No. of Presentations & accuracy |
| Preparation of Annual Leave Plan for the team |
No. of discrepancies reported. Plan V/s actual |
| Collating data for the preparation of AOPs, budget allocation and SAP. |
Accuracy of data Plan V/s Actual |
| Plan for the mandatory Training Programs based on the competency need of each individual and maintenance of Training records. |
Plan V/s Actual |
| Landside SPOC for all other departmental activities, initiatives & related activities. |
No. of initiatives |
| Liaison with different government agencies from time to time |
No. of meetings No. of action initiated / closed |
EXTERNAL INTERACTIONS
Delhi Police authorities, Delhi Traffic Police Authorities, CISF
Lt. Governor’s office
DMRC
Transport Department, DTC, Other state transport, Cargo Commercial vehicles, Taxi Union, Radio Taxis & Car Rental Services
Vendors e.g. Lions Services, RAXA Security, Crane Services
INTERNAL INTERACTIONS
DIAL Security
P&E & CPD
DIAL Commercial, Horticulture
Human Resource, Procurement & Finance
FINANCIAL DIMENSIONS
- 60 - 75 lacs revenue generation
OTHER DIMENSIONS
EDUCATION QUALIFICATIONS
- Graduate
- Preferably Ex-Serviceman
RELEVANT EXPERIENCE
4-6 years
COMPETENCIES
- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence