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Customer Service Executive

Date:  25-Nov-2022

Hyderabad Operations (GA04EG01), IN

Company:  GMR Hyderabad Intl Arprt


Respond promptly during incident / accident / emergencies at Rajiv Gandhi International Airport & its near vicinity within the stipulated statutory response time as per International Civil Aviation Organization & Director General of Civil Aviation guidelines to provide fire fighting, rescue and first aid services to save life & property and restore normalcy at the earliest.

The Crew Commander directs and participates in firefighting operations, CFT driving , Domestic fire tender operations ,optimum  equipment operations  activities.



Accountabilities Key Performance Indicators
To lead all aspects of airfield and/or structural firefighting operations area. Records
To train firefighters in all aspects of airfield and/or structural firefighting operations by optimum utilization of fire fighting equipment’s of CFTs Reports & Records
To supervise and/or carry out the inspection, testing and daily checks/maintenance of all  Crash Fire Tenders and Domestic Fire Tenders and life safety equipment. Log book & Records
To train the CFT operators on stress situation handling /driving  respond in emergency. Records
To train on Domestic fire tenders operations for structural/vegetation fire fighting . Logbook & Records
To ensure the return of equipment to a state of normal stand-by readiness after every use. Logbook.



ATC (AAI), CISF, DGCA ,Airport Medical Center


AOCC, Airside Operations, Technical Services, IT.




  • Should be able to lead and guide the Shift personnel (LFF and FF) team to attain the Objective.
  • Should be able to infuse discipline and motivation among the team members for effective accomplishment of task


    10+2
    Certification in First Aid from St Johns Ambulance
    Basic Fire Fighting Course from ICAO recognized Institute. (Desirable)
    Certification in Train the Trainer Rosenbauer CFT driving and operation.


    Min. 10 years of continuous experience in Aviation / Industrial Fire Services out of which 5 years should be in supervisory grade preferably in ARFF Operations/Fire Prevention.
    Should possess good communication, report writing and firefighting and rescue training skills.
    Good proficiency in Firefighting strategy and tactics.
    Planning and decision making ability
Team work, Delegation, Communication and Time management skill


  • Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview
  • Airport Rescue and Fire Fighting
  • Fire Fighting Systems
  • Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview
  • Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview
  • Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview
  • Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview
  • Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview
  • Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview
  • Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview
  • Stakeholder Focus
  • Teamwork & Interpersonal influence
  • Personal Effectiveness
  • Networking
  • Planning & Decision Making
  • Execution & Results
  • Strategic Orientation
  • Problem Solving & Analytical Thinking
  • Entrepreneurship
  • Capability Building
  • Social Awareness
  • Innovation
  • Managing Change and ambiguity by creating Win-Win
  • Determination(Contextual and Flexible)
  • Learning Ability
  • Making & Navigating proposals
  • Scanning, Networking & External orientation