General Manager - Airside Management

Accountabilities

Key Performance Indicators

To ensure all process and procedures are in compliance with ICAO and DGCA Regulations and recommendations  for safe operations.

• No. of audits (internal & external)
• No. of non-compliance.
• No. of observations closed
• No. of observations found during internal audit/assessment and closure

Preparation of SOPs and work instructions for Airside Operations.

• No. of SOPs developed & amended.

Responsible for ensuring the Airside Operations (people, vehicle and aircraft movement) safe at RGI Airside.

• No. of incidents / accidents

• No. of violations reported

Team management & development

• Engagement score
• Skip Level Meeting grievances closed.
• No. of mandatory trainings planned v/s actual.

To keep constant liaison with Local regulatory authorities, stakeholders  and civic bodies  on the ops related matters, AEMC,AFCM, APRON Safety Meetings and WHM related  matters

• No. of structured meetings
• Bird strike MIS
• Visits local villages and awareness campaigns conducted at educational institutions.

Responsible for preparing the Annual Operating Plan (AOP) for Airside Operations  in line with GHIAL’s strategic plan

• Plan v/s Actual
• No. of unbudgeted approvals. Deficiency in Planning.

Implement  Kaizen, 5s, CIPs to improve operational efficiency and cost containment related in ASO.

• No. of ideas / kaizen implemented.
• No. of  SIPs/CIPs 

Vendor management, preparation & monitoring the Service Level Agreements SLAs / Annual Maintenance Contracts (AMCs)

• Timely renewals contracts
• SLAs implementation against invoices

Responsible for smooth administration, facilitating internal and  external audits  and closure of observations

• % of observations closed
• % Non-compliances reported in audit

Responsible for managing Aviation Services  -   Baggage delivery KPI,  usage of   BME / FEGP,  Liaison with GHAs.

• Baggage delivery KPIs
• % usage of  BME/FEGP

Responsibilities

Key Performance Indicators (KPIs)

Aviation Services & Stakeholder Liaison

• Develop guidelines for seamless baggage handling, BME inspections, hydrant pit checks, GPU/PCA availability, and turnaround efficiency per OMDA standards.
• Monitor compliance with service-level agreements (SLAs) and operational KPIs.
• Maintain high-level engagement with regulatory bodies (DGCA, ICAO) and airport stakeholders (ATC, Airlines, GHAs).
• Represent Airside Operations in strategic airport meetings, ensuring regulatory requirements and operational efficiency goals are met.

• No. of stakeholder concerns resolved within timeframe

Trainings & Standardization

• Oversee competency-based training programs for airside teams, vendors, GHAs, and contractors ensuring workforce readiness and regulatory compliance.
• Develop KPIs for measuring training effectiveness.
• Drive standardization of airside procedures and ensure training effectiveness monitoring.

• No. of trainings imparted
• Competency score of the team

AOP & Budget Management

• Develop and monitor the annual operating budget for the AO Department, ensuring alignment with financial goals.
• Monitor performance against AOP, conduct variance analysis, and provide detailed reasoning for deviations.

• % saving from AOP
• Achievement of the targets defined in AOP
• Budget Deviations (Planned Vs. Actual)

Team Development and Management

• Conduct periodic evaluations, identify training needs, facilitate skill development programs, and enhance team competencies.
• Address team concerns, provide guidance, and create opportunities for professional growth.
• Foster a culture of collaboration, accountability, and continuous improvement.

• Attrition rates
• Employee Engagement scores

• GHAs, Airlines
• ATC / AAI
• Vendors e.g. housekeeping/bird chasers/habitat
• DGCA, MoCA
• IAF

• GHIAL P&E, IT, Procurement
• Airside Planning, Safety
• AOCC, Slots
• Commercial, Finance - GHIAL
• Cargo

• Graduation with Executive Management program MBA
• 1-year accredited program in Airport Operations and Management

• 15 -20 years experience with minimum 8 years exp in ATC / Airside Operations / Airside Engineering
• Minimum 10 years in airport handling with around 500 Air Traffic Movements (ATMs) per day
• Exposure to Aviation Industry in the capacity of middle level management.