Head - F&B and Services

JOB PURPOSE

The job requirement is to develop & manage the right category mix of F&B , Services portfolio at the Airport to cater to the needs of Airport passenger. Create an environment which enhances Passenger experience thereby gaining the greatest commercial potential and the highest possible revenue per passenger. F&B, Services contribute to almost 55% to the Non-Aero Revenues and 20% of the Airport Revenues. These are a significant part of Airport Revenues for attaining sustainable growth and achieving the budgeted EBITDA

Drive Revenues through existing Business Partners and Lead Business Development initiatives across The Services Portfolio ( Fixed Accounts, Forex, Parking and Ground Transportation ). This is a critical vertical Head Role responsible for management of  both JV and non JV partners.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities	Key Performance Indicators
Sales Revenue & Income from Fixed Accounts	ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Forex Business	ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Parking Business	ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Ground Transporation Business	ATV, penetration, SPP and Income in Rs.
Sales Revenue & Income from Ground Transporation Business Effective Concessionaire management, issue resolution and Business Development	Concessionaire Survey Score % of accounts on-board quarterly

 

EXTERNAL INTERACTIONS

Concessionaire Brands : CEO’s, Operations Head, Brand Head, Store Head
Bureau of Civil Aviation Security (BCAS)
 

INTERNAL INTERACTIONS

Terminal Operations
Legal
P&E (Project & Engineering) , Finishes Team
I.T
Security
 

FINANCIAL DIMENSIONS

• Annual Operating Plan(AOP) : Sales of Rs 500 cr
• Below Line Improvement Plan (BLIP)
• Daily Sales Outstanding (DSO)

OTHER DIMENSIONS

• Direct Reports – 2
• No. of  Retail Outlets managed
• No. of Retail Outlets Opened
• No. of Concessionaire managed

EDUCATION QUALIFICATIONS

Post Graduate Degree/ Diploma in Management

RELEVANT EXPERIENCE

• 10-12 years of experience with at least 5 years’ experience in Retail/ Channel Management function at Regional/ National level

COMPETENCIES