Manager - Business Analyst

JOB PURPOSE

The incumbent will be responsible to collect comparative data and analyze data through various statistical tools and techniques and suggest actionable insights which would guide business decision-making for the CXOs. Should work closely with business teams to create statistical models to predict trends across departments and advise CXOs based on data analytics.

ORGANISATION CHART

 Head-SPG 

Manager – Business Analyst

KEY ACCOUNTABILITIES

Accountabilities

Key Performance Indicators

To analyze data on Pax profiling, purchase trends, use of Innovative tools to identify correlations across KPIs such as penetration & sales, pricing, Category gaps, Category / Brand Rationalization etc. on all categories viz. Retail, F & B and Services and provide insights

Monthly, Quarterly, Half Yearly & Annual Analysis report  to be completed & presented as per timeline

Analyze operational data (passenger flow, aircraft movements, turnaround times, gate utilization, baggage handling, security wait times)

Monthly/Quarterly/Annual operational efficiency reports, on-time performance, passenger throughput

Analyze historical operational data (flight movements, passenger volumes, baggage handling, security wait times, retail sales, F&B performance, etc.). Identify trends, patterns, and anomalies to support strategic and operational improvements.

Timely delivery of comprehensive analytics reports

Benchmark airport performance against industry standards using historical data. Present findings and recommendations for both Aero and Non-Aero areas

Quality and relevance of benchmarking reports

Engage with CXOs to understand their analytical requirements and coordinate with relevant departments (Operations, Commercial, Finance, IT, Security, Passenger Experience) to source and analyze the necessary data.

Number of reports

Assist the strategy team in determining, gathering, and analyzing the necessary data sets to support the formulation of the Annual Operating Plan (AOP) and Business Plan

Timeliness and completeness of data provided for AOP and Business Plan cycles

Provide actionable analytics and insights to guide strategic planning, resource allocation, and performance tracking for both Aero and Non-Aero operations.

Measurable impact of analytics on resource allocation and operational performance

Set up process for authentic data collection  

Completion of report as per timeline

Analytics of Business Performance & Key Drivers by Category, Sub-Category, Nationality, Origin & Destination, Airline, time of the day etc.

Penetration, Conversion, ATV, SPP, IPP, Sales per Sq.mtrs, Revenue per sq Mtr

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

EXTERNAL cONSULTANTS

INTERNAL INTERACTIONS

Internal Depts

FINANCIAL DIMENSIONS

• No. of  Retail Outlets, No of categories, No of transactions, No of customers, No of SKU’s, No of Brands, sales of the business for which data analytics is handled
•  Sales Growth on account of Data Analytics
• Airport Operations efficiency (airside, terminal), pax touch-point wise throughput, etc
• No of  actionable insights

OTHER DIMENSIONS

No direct reportees, needs to coordinate with various stakeholders and support SPG team to achieve the desired output on revenue and other parameters mentioned above.

EDUCATION QUALIFICATIONS

• MBA/ PG in Statistics with 7-10 years of experience with at least 2-3 years’ experience in handling similar profile

• Strong Analysis and data interpretation skills.
• Hands-on experience of data analysis tools and techniques (e.g., Advanced Excel, SQL, Python/R, Power BI/Tableau).
• Excellent communication & Presentation skills
• Proven track record of collaborating with cross-functional teams and delivering actionable insights for operational and commercial improvements.
• Advance Office Skills

RELEVANT EXPERIENCE

COMPETENCIES