Manager - F&A

JOB PURPOSE

The Team Lead – Billing is responsible for overseeing the end-to-end billing process with a focus on accuracy, timeliness, and compliance with organizational standards. The role includes guiding and developing billing executives, monitoring performance, and implementing best practices to enhance efficiency. The incumbent will play a key role in resolving billing discrepancies, supporting revenue assurance, and driving continuous improvement across the receivables function.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Operations:
•    Overall in-charge of the Billing Process
•    Review of contract creation, amendments & renewal & termination requests
•    Ensure that there is efficiency in the billing process 
•    Responsible for timely billing of all invoices 
•    Timely resolve all the billing issues
•    Monitor all open activities items and ensure all activities are actioned upon as per the SLAs
•    Co-ordination with Commercial team on issues & clarification relating to customer disputes
•    Ensure that the performance standards set by the management are achieved
•    Ensure regular and timely reconciliation of SOA with customers.
•    Communicate assignments, milestones and deadlines to the team and the individuals 
•    Handle Audits independently
•    Responsible for allocating tasks/ duties to others within a team and ensuring cohesive team working
•    Conduct the meetings with the team to share the knowledge and team updates to enhance the skills.
Governance
•    Review KPIs for the team
•    Ensure process SOPs are in place and reviewed on timely interval
•    Review team’s performance and report to leads on work accomplishments, problems, progress in work processes, individuals and team needs
•    Work on remediation of gaps identified as part of various audits – Internal, External and Peer Review
•    Define / strengthen processes to ensure better controls in processes
Process Improvements 
•    Drives continuous improvements in the team by proactively identifying areas of process simplification, improvement and automation through tools and technology.
•    Be informed & updated with “What’s in the New” and find opportunities of implementation  
People Management
•    Continuous monitoring & management of team members. 
•    Creating goals, mentoring, coaching and providing opportunities to enhance current skill sets in order to foster/empower an innovative team environment.
•    Responsible for controlling the attrition rate
•    Participates in the selection process of hiring candidates & assessments
•    Provide regular, constructive feedback to maximize positive impact of individual team member’s talent
•    Ensure that there is sufficient length and depth of talent calibre/ potential across the organization to provide sufficient bench strength for key roles, and to sustain and build organizational capability over time.

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

INTERNAL INTERACTIONS

Stake holders/ Business User Team
•    1st level of escalation point for stakeholders/Business users
•    Point of contact for all exceptional scenarios
•    Provide responses to queries raised by to internal/external stakeholders   
Internal SSC Team
•    Reach out to other SSC team members for quick resolution of open issues & escalations 
GMR IT
•    Drive automation projects within process along with IT partners
Taxation/Secretarial
•    Coordination with Direct & Indirect TAX team for relevant TAX issues in process

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

Handle a Team strength of 6+ FTE’s

EDUCATION QUALIFICATIONS

CA / MBA Finance / Inter CA with experience in account and finance fields

RELEVANT EXPERIENCE

•    Overall experience of minimum 8+ years’ work with min. 2 / 3 years in an SSC/CoE set up will be preferred
•    Min. 6 to 8 year in a supervisory role
•    Knowledge and experience of SAP – ERP system
•    Strong understanding of accounting systems and processes
•    Strong understanding of the billing process

COMPETENCIES