Manager - Payables

JOB PURPOSE

This position will lead the team involved in Accounts payable activities across mail room/ Opex invoice processing closing and reporting/ AP helpdesk etc. while fostering process improvements and continuous learning. This position is key responsible for overall monitoring of key AP metrics and activities associated with quality audits across Accounts payable. The role also requires assisting the SSC lead in all initiatives.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Operations:
    Promote a ‘customer centric’ and ‘partnership approach’ to develop strong relationships with other working groups 
    Ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction
    Communicate, coordinate & initiate actions ensuring seamless & smooth function of the processes
    Perform the role of a SME for all the AP sub-process
    Implement and manage intra-departmental processes and procedures to ensure strategies and directives are carried out
    Review and authorize exceptional transactions processed by Team Members
    Manage escalations from Team Members
    Ensure effective work load balance among team members
    Manage the overall AP actual costs against the budget. 
    Flexible enough to deal with multiple issues at the same time able to maintain a constantly high level of alertness        Overall SLAs
    CSAT Score 
Governance
    Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions, as necessary 
    Liaison with & work closely (remotely) with Statutory Auditors, Internal Auditors, Tax Consultants, and any such external / third parties for Audit and compliance purpose
    Define /strengthen processes to ensure better controls in processes        Cadence of Governance meetings help during the review period
    Aged and Open observation
    Accuracy and timeliness of Query response
Process Improvements 
    Share best practices & identify areas of improvement within processes
    Facilitate initiatives related to operational excellence
    Preparation of the overall business/use case presentation to management for conducting POC
    Ensure that all new knowledge / improvements are documented and added to SOPs and / or the knowledge management database.
        Change Requests/Initiatives logged by the team 
    Improvement in Accuracy, TAT and other SLA parameters
    SOP Updates on KM portal 
People Management
    Provide regular, constructive feedback to maximize positive impact of individual team member’s talent
    Hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency
    Managing overall AP attrition rates
    Ability to teach and coach team members.
    Continuous monitoring & management of team members
    Ensure there is sufficient breadth and depth of talent caliber/ potential across the organization to provide sufficient bench strength for key roles, and sustain, build organizational capability over time 
            Attrition Rate
    Progression Rate
    Average team satisfaction survey score for the past year
Ad hoc activities
    Assist the SSC-Lead in all initiatives
    Contribute and provide AP related MIS & data for all ad-hoc reporting’s  
    Participate and work with the Process Leaders in strategy deployment and sharing ideas        Timeliness
 

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Group auditors

INTERNAL INTERACTIONS

Stake holders/ Business User Team

• 2nd level of escalation point for stakeholders/Business users
• Point of contact for all exceptional approvals
• Overall accountable for all AP related queries raised by Internal/external stakeholders

  Internal SSC Team

• Reach out to other SSC team members for quick resolution of open issues & escalations

GMR IT

Discussions with IT for all new tools & technologies essential for SSC functioning

Taxation/Secretarial

• Provide responses to queries raised by to internal/external stakeholders  

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

• Budget Vs Actual spend for AP

EDUCATION QUALIFICATIONS

• CA

RELEVANT EXPERIENCE

• CA/MBA(Finance) & having hands-on experience in core Finance
• Experienced Manager with 8-13 years of experience is essential & 5 +years in an SSC environment
• Must have handled a team of minimum 20 + FTE’s
• Lean experience/Six Sigma certification

COMPETENCIES