Manager - Payroll

Lead & manager the Payroll team to ensure accurate and timely processing of payroll. 

Accountabilities

Key Performance Indicators

Policy and Process:-

Monitor the input calendar and ensure necessary controls are implemented.

Adherence to policy and process

Payroll:-

Manage the payroll process as per agreed SOP/SOW

Accuracy and timeliness

Stakeholder Engagement – Engage with customers and forecast business & customer needs and initiate actions to address the same. Effectively handle issues/ escalations raised by customers and implement control measures for non-repetition.

1. CSAT reviews/ feedback
2. Non-compliances raised by stakeholders
3. No. of escalations/ concerns raised by Stakeholders

People Engagement – Motivate team members and actively engage them in various activities related to business, career and personal development. Provide training to team members on various policies & process needs.

1. Participation in team engagement initiatives
2. Representation in Business forums
3. Attrition Rate
4. Absenteeism ratio

System Amendments – Initiate changes in SAP HR in accordance to Business requirements, HR Policies and Procedures

1. No. of changes required and implemented