Operations In Charge - L&D

JOB PURPOSE

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities    Key Performance Indicators
Learning and Development Operations – 

    Support conduct of T&D programs as per annual plan
    Partner with CoE to Audit T&D inputs coming from Goal setting process
    Calendarize various training programs working with CoE & BHR Spocs
    Support in designing & alignment of required eLearning program/ courses
    Audit learning road map completion and provide effectiveness summary to BHRs & CoE
    Track budgets and participate in vendor enrollment process & maintaining contracts
    As per TNI inventory received, design and roll yearly, Half Yearly, Quarterly and Monthly Training Calendars.
    Adherence to company policy and ensure to provide all requested services are provided on timely basis.
    Collate and share Feedback of Training Programs to department Heads/CHRO & BHRs.
    Share monthly dashboard depicting coverage & effectiveness measures
    As a Training Lead for SSC Operations, drive and ensure “License to Operate” Program for all roles 
    Along with SSH BHR, work for fulfillment of TNIs of SSC staff
    Ensure that required SOPs are updated
    Support CoE in roll-out of special initiatives like induction program of Management & Graduate Engg. Trainees, Digital Awareness programs etc
    Act as SME for Learning Management System administration
    Managing queries on related subject matter coming on ASK-HR
    Anchor new hire induction coverage & NJP survey & report in dashboard    a)    Timely audit of TNI inventory 
b)    Release of monthly calendar
c)    Release of monthly dashboards
d)    Feedback from Employees/Stake holders
e)    Training Budget Vs Actuals.
f)    Training Identified Vs Actuals
g)    No of License to Operate completed/ effectiveness of new hires in SSC
h)    Timely updation of vendor contract & payment process.
SLA Adherence – 

    Managing day-to-day operations related with accountabilities
    Managing team performance and quality of service     a)    SLA Adherence as per ASK HR
b)    Adhering to SLAs as per KPIs
Stakeholder Engagement – 

    Engage with BHRs & CoEs and complete the TNIs through Class Room Training, E-learning, On the Job Training and external training
    Effectively handle issues/ escalations raised by all-users/ internal stakeholders and implement control measures for non-repetition.    a)    MoMs on Weekly and monthly engagement.
b)    Non-compliances raised by stakeholders.
c)    No. of escalations/ concerns raised by Stakeholders. 

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Vendors providing services on training and development programs

INTERNAL INTERACTIONS

FINANCIAL DIMENSIONS

Support adherence to Training Budgets within guidelines

Provide Budget updates to the businesses.

OTHER DIMENSIONS

Team Size -3 regular (additional temp staffing may be sanctioned basis need/ work volume surge)

EDUCATION QUALIFICATIONS

• Graduation any discipline
• Preferable : Masters degree/ PG Diploma in management/HR

RELEVANT EXPERIENCE

• 8-10 years in HR with 5-6 years’ experience in learning and development at corporate and business.
• Knowledge of training process, MIS, Evaluation and development initiatives.
• Should have worked in a Shared service environment.
• Must be familiar with SAP-LMS Module, Power point and Excel.
• Must have experience in handling training vendors.

COMPETENCIES