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Operations Manager - WFA

Date: 05-May-2022

Location: Hyderabad, IN

Company: GMR Enterprises Pvt Ltd GMR Group


Lead & manager the Payroll team to ensure accurate and timely processing of payroll.

Lead & manager the Payroll team to ensure accurate and timely processing of payroll. 




Key Performance Indicators

Policy and Process:-

Monitor the input calendar and ensure necessary controls are implemented.

Adherence to policy and process


Manage the payroll process as per agreed SOP/SOW


Accuracy and timeliness

Stakeholder Engagement – Engage with customers and forecast business & customer needs and initiate actions to address the same. Effectively handle issues/ escalations raised by customers and implement control measures for non-repetition.

  1. CSAT reviews/ feedback
  2. Non-compliances raised by stakeholders
  3. No. of escalations/ concerns raised by Stakeholders

People Engagement – Motivate team members and actively engage them in various activities related to business, career and personal development. Provide training to team members on various policies & process needs.

  1. Participation in team engagement initiatives
  2. Representation in Business forums
  3. Attrition Rate
  4. Absenteeism ratio

System Amendments – Initiate changes in SAP HR in accordance to Business requirements, HR Policies and Procedures

  1. No. of changes required and implemented


•Ex-employees External agencies / vendors Banks
•Interaction with auditors


Employees Retained Human Resource Retained Finance team
Stakeholder in retained and SSC Recruitment and HR-Admin team SAP Support team



•Should have managed team size of 10 or more


•Graduate, Bcom Graduate preferred
•Post-Graduation (MCom) will be added advantage


•8 to 10 Years experience in handling end to end payroll processing. Should have handled more than 1000 employee payroll processing. 4 to 6 yrs exp as Payroll Lead
•Knowledge of applicable statutory components
•Good knowledge in MS-Office tools like, Excel, PPT, Word
•Well-versed with SAP
•Good oral, written communication skill


  • Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview
  • Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview
  • Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview
  • Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview
  • Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview
  • Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview
  • Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview
  • Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview
  • Stakeholder Focus
  • Networking
  • Execution & Results
  • Teamwork & Interpersonal influence
  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Capability Building
  • Strategic Orientation
  • Personal Effectiveness
  • Entrepreneurship
  • Social Awareness
  • Innovation
  • Managing Change and ambiguity by creating Win-Win
  • Determination(Contextual and Flexible)
  • Learning Ability
  • Making & Navigating proposals
  • Scanning, Networking & External orientation
  • Statutary Compliance , Superannuation, Gratuity & Insurance Management
  • HR Operations
  • Business Excellence
  • Payroll