Site Engineer-IT
Hyderabad, IN
JOB PURPOSE
Address Incident management issues for IT applications and Infrastructure relating to both internal and external users as per agreed response and resolution times. |
ORGANISATION CHART
KEY ACCOUNTABILITIES
Accountabilities |
Key Performance Indicators |
Providing End User Support (Reactive)
|
Response and Resolution time |
Real time Monitoring of all IT Infra Equipment (Proactive)
|
% Adherence to check lists No of Alerts raised to L2/L3. |
Documentations:
|
Generation and Submitting reports as per desired frequency
Backup tapes movements as schedules |
EXTERNAL INTERACTIONS
External – Work with Airlines and ground handlers for CUTE, BRS and TMRS calls. Work with concessionaires for EUS support. |
INTERNAL INTERACTIONS
Internal – Coordinate with GHIAL IT helpdesk for call assignment Coordinate with Shift Lead to update status of incidents Escalation of High Level Issues to the Vertical Lead in resolving the issues |
FINANCIAL DIMENSIONS
OTHER DIMENSIONS
EDUCATION QUALIFICATIONS
•Preferably Certified MCITP
RELEVANT EXPERIENCE
COMPETENCIES
- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship