Sr. Associate - L&F Section

JOB PURPOSE

The core purpose of this role is to handle all the Lost & Found property found inside the airport and its premises as well as prohibited items confiscated by the designated authority at RGI Airport.   Receiving of such items/valuables/cash, its safe custody, restoration upon claims and disposal of unclaimed articles/valuables/cash as per prescribed process adds to the role.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities    Key Performance Indicators
Ensure the ILB Screeners’ certification is not lapsed and also clear the BCAS proficiency tests as per prescribed schedule to keep the certification valid (Mandatory)    BCAS screeners certification test results
Inspection/analysis of images of registered baggage at various levels of Inline Baggage Screening System     
Adherence to all the applicable statutory and regulatory compliances
 
 
To ensure effective operation of RGI Airport’s Lost & Found Section by fully complying with the laid down procedures in SOP in dealing with Lost & Found items, their retrieval, safe storage and disposal.    Instances of deviation, adherence levels and MAG audit reports.
Ensure proper custodianship and accounting of cash as well as other valuables like yellow metal, precious stone ornaments and white metal in consonance with SOP.    Audit reports and number of non-adherence
To ensure that L&F items received from Customs notified area is handled in coordination with Customs as per SOP    Instances of deviation and adherence level
Assist the Duty Manager / Manager, S&C, GHIAL in supervising the functioning of various branches of Security and Control and attend such other matters as may be assigned to him by the Chief of Security from time to time.
    Number of fruitful assignments
KEY ACCOUNTABILITIES
To ensure timely redressal of all complaints in coordination with RGIA Customer Support team and reply back to the pax / customers within 24 hours    Audit reports and number of non-adherence
Ensure timely deposit of unclaimed currency (both INR and foreign) as per SOP and handle all transactions end to end with total accountability    Instances of deviation and adherence level
Ensure timely disposal of the entire perishables in coordination with Varalakshmi Foundation and recording of each of those instances.    Instances of deviation and adherence level of compliances
Ensure proper maintenance of all the records/ registers and ensure smooth MAG audits without any adverse observations.    Adherence level of compliances and number of audit observations
 
Daily on-line updation of entire lost & found items, with updated records of availability of all items in the custodianship of  L&F section. All the entries shall also be uploaded in RGIA website.    Instances of deviation and adherence level
Continuous endeavor to imbibe and promote GMR Values & Beliefs    Instances of non-adherence  
Assist the GM/AGM, S&C, GHIAL in supervising the functioning of various branches of Security and Control and attend such other matters as may be assigned to him by the Chief of Security from time to time.    Number of fruitful assignments
 

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

CISF,  Customs, Immigration, Local Police, BDDS team,  Raxa, Concessionaires, Airlines, Ground Handling Agencies.

INTERNAL INTERACTIONS

All GHIAL departments, mostly with TOPS and Customer Support team

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS

Graduate

RELEVANT EXPERIENCE

COMPETENCIES