Sr. Guest Relations Facilitator

To facilitate hassle free passenger experience for all VVIP / VIP / CIP / Celebrities/ Government authorities who travel through RGIA. He / She will solely be responsible for the upkeep & monitoring of the reserved lounges/ Ceremonial lounges and other facilities used by VVIP /VIP/ CIP / Celebrities / Government authorities, who are eligible to avail special services/ courtesies.

Responsible to prepare & plan MIS with zero error for all BJPMC (Bureaucrats, Judiciary, politicians, media and Commercially important person). The role needs to be proactive in planning and arrangement of preferences, requirements of VIPs in terms of their movement in the terminal.

To Assist the shift manager in enhancing the brand perception of GMR by conducting show around for dignitaries. The role has to coordinate with multiple government stakeholders to ensure smooth & hassle free travel and there by enhance the passenger experience and outlook of dignitaries about the airport/ organization.

To take the responsibility of taking charge as a shift lead in their absence, and manage the operations.

Accountabilities

Key Performance Indicators

Monitoring of Reserved Lounges upkeep, Decorum, decency and grooming among lounge attendance, Availability of food & beverage, manning of lounges as per SLA/ need.

100 % compliance

Prepare & plan MIS with zero error for all BJPMC (Bureaucrats, Judiciary, politicians, media and Commercially important person)

No of errors

Coordinate with airlines for seat blocking, completing check –in process in advance (if applicable) collecting boarding cards/ baggage tags and escorting the VIP to lounges/ boarding gates through FastTrack. Coordinate with agencies/ stakeholders to achieve the desired.

% Adherence

Establish rapport and liaison with agencies i.e. customs/Immigration/CISF/Airlines and other regulatory agencies to enable smooth operations

No of new contacts established

Showcasing Airport , GMRVF and other facilities to VIP/VIP/Head

of Political Parties/CIP/Bureaucrats & Media

Numbers

Proactive assistance to needy passengers

Feedback/ observations

External

Liaising and coordination Airlines, Ground Handlers, Customs, Immigration, CISF, State Police, APHO, Legal Metrology, AAI, DGCA, MoCA, , Telangana & AP Govt officials  , Concessionaires, Service providers and contractors.

Government Protocol Division for smooth Coordination of facilitation for Union Ministers and Bureaucrats from Govt. OF India. 

Central Industrial Security Force (Security wing at Airport) for coordination and seamless facilitation of VIPS through FAST TRACK at Entrance and Security Check.

Immigration and Custom officials for smooth facilitation of VIPS/VVIPS.

Interaction & coordination with all internal departments, stakeholders, service providers.

4-6 subordinates, including outsourced staff.

• BHMCT Bachelor Hotel Management and Catering Technology.
• Graduation diploma in Management or any
• Bachelors in Hospitality and Tourism

Minimum 7-10 years of experience in aviation/ hotel/hospitality sector. Preferably Aviation industry background.