Duty Manager - AOCC

Date: 31 Jan 2025

Location:

Nagpur (NA01C001), IN

Company: GMR Nagpur International Airport Ltd.

JOB PURPOSE

To ensure & monitor the allocation of Airport resources at GNIAL to achieve efficient operations leading to improve On Time Performance (OTP), effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during the shift duties at the airport.

ORGANISATION CHART

Head – Airside, AOCC & Slots

Duty Manager AOCC

KEY ACCOUNTABILITIES - Additional Details

Accountabilities	Key Performance Indicators
Responsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., based on the customer needs and during his/her shift duties.	No. of complaints. On Time Performance of flights
To monitor & adherence of OMDA, Implementation of Noise Abatement plan and SOPs in compliance with ICAO and DGCA Regulations and recommendations.	No. of audits observations (internal) No. of non-compliance. No. of observations closed No. of concerns in OMDA compliance
To ensure correct and updated information display /announcement of flight status / Flight Information Display System (FIDS) / website for internal and external stakeholders / visitors / passengers during his/her shift duties.	No. of observations / feedback No. of steps initiated to overcome/improve

EXTERNAL INTERACTIONS

Airlines/Ground handlers: Interaction with airlines/ground handlers in terms of operational requirements.
Govt. agencies (CISF/ATC): Coordination for operational requirements.

INTERNAL INTERACTIONS

Department Head, subordinates, peers outside the department.

FINANCIAL DIMENSIONS

Department Head, subordinates, peers outside the department.

EDUCATION QUALIFICATIONS

Graduate / Post Graduate from reputed university
Proficient in MS Office especially in Excel, Word and Power point etc.
Proficient in using different software

RELEVANT EXPERIENCE

Minimum 12 years of aviation experience in Operations

COMPETENCIES

Personal Effectiveness
Social Awareness
Entrepreneurship
Problem Solving & Analytical Thinking
Planning & Decision Making
Capability Building
Strategic Orientation
Stakeholder Focus
Networking
Execution & Results
Teamwork & Interpersonal influence