Duty Manager - Terminal Operations & CFL

JOB PURPOSE

To plan & monitor the upkeep of movement area, coordination for VVIP movements with PMO / SPG & issuance of Work permits in accordance with the regulatory compliance at DIAL to ensure smooth airside operations.

To monitor the Operations round the clock at GNIAL Terminals, in terms of facilities / infrastructure so as to ensure smooth operations, effective emergency response, and adherence to all SOPs including safety standards & provide the required MIS through close coordination with stakeholders to ensure positive image & world class customer services.

ORGANISATION CHART

Head – Terminal Operations

Duty Manager - Terminal Operations & CFL

 

KEY ACCOUNTABILITIES

Accountabilities	Key Performance Indicators
Handling the Emergency Responses during any eventuality in the shift e.g. Bomb Threats, Evacuations, Medical & other Contingencies as per laid down SOP's.	No. of issues / feedback highlighted  No. of observations closed
To have the regular interface during the shifts with all the stakeholders in the Passenger Terminal building.	No. of issues raised in the meetings No. of issues resolved
To ensure safe and secure environment for passengers by identifying fire hazards, safety hazards, Civil, Electrical and mechanical work.	No. of observations found No. incidences / accidents reported No. of observations closed

 

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

• Government Agencies: CISF, Immigration, Customs, Maharashtra Police, AFRRO, SPG
• Airlines
• Medical Services
• Commercial Outlets
• Vendors (House-keeping, Baggage Handling Services)
• RAXA Security

INTERNAL INTERACTIONS

• Airport Operations Control Centre (AOCC)
• Airport Rescue and Fire Fighting (ARFF)
• Guest Relations, Maintenance Team
• Commercial Department
• Airside, Aviation Services, Landside department
• IT department,

FINANCIAL DIMENSIONS

• Not Applicable

OTHER DIMENSIONS

• Direct – 06 / Indirect – 06

EDUCATION QUALIFICATIONS

• Graduate from reputed university preferably MBA

RELEVANT EXPERIENCE

•  08-10 years’ experience in Aviation industry with at least 4 years in supervisory role

COMPETENCIES