Duty Manager - Terminal Operations & CFL

Date: 3 Feb 2025

Location:

Nagpur, Nagpur (NA01C001), IN

Company: GMR Nagpur International Airport Ltd.

JOB PURPOSE

To monitor the Operations round the clock at GNIAL Terminals, in terms of facilities / infrastructure so as to ensure smooth operations, effective emergency response, and adherence to all SOPs including safety standards & provide the required MIS through close coordination with stakeholders to ensure positive image & world class customer services.

ORGANISATION CHART

Head – Terminal Operations

Duty Manager - Terminal Operations & CFL

KEY ACCOUNTABILITIES

Accountabilities	Key Performance Indicators
To monitor & check all process, procedures, SOPs and work instructions are in compliance with regulatory recommended guidelines for the ensuring customer delight during shift at the Passenger Terminal Building (PTB).	No. of incidents handled and feedback reported. Making availability as per OMDA. No. deficiencies reported.
To have the regular interface during the shifts with all the stakeholders in the Passenger Terminal building.	No. of issues raised in the meetings No. of issues resolved

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Government Agencies: CISF, Immigration, Customs, Maharashtra Police, AFRRO, SPG
Airlines
Medical Services
Commercial Outlets
Vendors (House-keeping, Baggage Handling Services)
RAXA Security

INTERNAL INTERACTIONS

Airport Operations Control Centre (AOCC)
Airport Rescue and Fire Fighting (ARFF)
Guest Relations, Maintenance Team
Commercial Department
Airside, Aviation Services, Landside department
IT department,

FINANCIAL DIMENSIONS

Not Applicable

OTHER DIMENSIONS

Direct – 06 / Indirect – 06

EDUCATION QUALIFICATIONS

Graduate from reputed university preferably MBA

RELEVANT EXPERIENCE

08-10 years’ experience in Aviation industry with at least 4 years in supervisory role

COMPETENCIES

Personal Effectiveness
Social Awareness
Entrepreneurship
Problem Solving & Analytical Thinking
Planning & Decision Making
Capability Building
Strategic Orientation
Stakeholder Focus
Networking
Execution & Results
Teamwork & Interpersonal influence