Head - Terminal Operations, CFL, Landside & Pax Experience
Date:
31 Jan 2025
Location:
Nagpur, Nagpur (NA01C001), IN
Company:
GMR Nagpur International Airport Ltd.
JOB PURPOSE
To lead the Terminal Operations including Customer Facilities, Landside management and Passenger experience . Incumbent will be responsible for entire Terminal & landside Management of GNIAL. Ensure and deliver exceptional and world class service standards with prime focus on Processes, Service quality and Passenger experience in a safe, sustainable and cost effective manner adhering to all regulatory compliances.
ORGANISATION CHART
| Head - Operations |
|
Head-Terminal,CFL,Pax Ex & Landside Ops |
KEY ACCOUNTABILITIES
| Accountabilities | Performance Indicators |
| Plan and execute ORAT Strategies for successful & timely launch of Terminal Operations | Adherence to Project Management Schedule for COD of the airport Operations with all regulatory compliances in place. |
| Ensure highest, safe and secure service standards to passengers from their arrival at curbside until boarding the flight and vice versa |
|
| Lead the teams in their functioning and create a working environment of team work and vibrant atmosphere for efficient and effective services. |
|
| Handling of special projects in Terminal & Landside. |
|
EXTERNAL INTERACTIONS
- AAI/IMD
- DGCA
- Ministry of Civil Aviation
- CISF/Customs
- State Fire Service Dept. & Disaster Management
- Special Protection Group
- Airlines
- Ground Handlers and Service Providers
INTERNAL INTERACTIONS
- All GNIAL Functional & Operational Teams including Senior Management
FINANCIAL DIMENSIONS
- Ensure effective management of AOP/Budget
OTHER DIMENSIONS
- Manage Direct team size of ~ 14 Nos and other Service providers and their personnel
- Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork
EDUCATION QUALIFICATIONS
- Graduate/MBA preferably in Aviation Services
- Relevant certification/courses from credible institutions/organizations.
RELEVANT EXPERIENCE
- 15 to 18 years’ experience in airport operations (having more than 8 million passengers)//Large Hotel (5 Star Deluxe /5 Star) Chains/Airline Operations (At least 100 Movements/Day)
- Experience in running large Terminals
- Should have worked in multi-agency environment.
COMPETENCIES
- Teamwork & Interpersonal influence
- Stakeholder Focus
- Planning & Decision Making
- Execution & Results
- Networking
- Personal Effectiveness
- Social Awareness
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Entrepreneurship
- Capability Building