Junior Manager – Landside Operations
Date:
14 Apr 2025
Location:
Nagpur, Nagpur (NA01C001), IN
Company:
GMR Nagpur International Airport Ltd.
JOB PURPOSE
To monitor the Landside Operations, round the clock at Landside premise of the airport and other building / infrastructure, in terms of serviceability, cleanliness and passenger facilitation so as to ensure smooth operations, effective emergency response, enhance passenger’s travel experience and adherence to all SOPs including safety standards resulting in safe and memorable passenger journey by providing world class customer service. Document daily operational functions and provide the required MIS in close coordination with stakeholders and regulatory agencies.
ORGANISATION CHART
|
Head Operations |
|
Junior Manager - Landside Ops |
KEY ACCOUNTABILITIES
| Accountabilities | Performance Indicators |
| To liaise with all Stakeholders, Authorities, Government Agencies and other service providers (Retailers and Concessionaires) with Internal Operations departments, Inside and Outside the airport to ensure the cleanliness & Ambience of Landside Premises from approach road till terminal building and installations / infrastructure. |
|
| To prepare Performance Management score card for respective Key Accounts of the Service Providers and monitor and plan action on improvement. | MIS Reports |
| To provide coordination and assistance for service provider to perform activities at area which are highly secure or need special approval for machinery. | MIS Reports |
| Keep a track on use of consumables by the appointed agency and ensure there is no wastage or pilferage | Inventory Management and daily stock count |
EXTERNAL INTERACTIONS
- Coordinate with various Concessioners / Retailers, Stakeholders at GNIAL for upkeep the Airport Landside cleanliness & Ambience Standards
- Coordinate with Vendors & Agencies for daily operational supplies
- Coordinate with various regulatory and government agencies such as Police, CISF, State protocol, Environment team, etc
- All outsourced vendors directly and in directly reporting to landside ops for operational works
INTERNAL INTERACTIONS
- Inter department coordination with all operation departments such as
- Terminal Ops,
- EHS,
- Safety,
- Commercial,
- Security,
- Projects,
- Airside,
- ARFF,
- AOCC,
- Quality
- Horticulture
FINANCIAL DIMENSIONS
- Consumables expense
- Maintenance of roads, signage, horticulture, assets at lineside by ensuring time Periodic maintenance and cleaning
OTHER DIMENSIONS
- Managing performance of Contract/outsourced staff.
- Operations expert
- Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork
- Inventory Management
EDUCATION QUALIFICATIONS
- Graduate from any reputed university / Graduate for hospitality education background
- Knowledge on Material safety data sheet of Chemical
- Knowledge of Machinery used for different task
- Knowledge of Chemicals to eradicate Pest
- Knowledge of Using Personnel Protective Equipment’s
- Proficiency in MS-Office
RELEVANT EXPERIENCE
- 6-8 years in Hospitality-Hotel/MNC/Airlines/Airports and Operational Security domain.
COMPETENCIES
- Entrepreneurship
- Capability Building
- Social Awareness
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Networking
- Personal Effectiveness
- Teamwork & Interpersonal influence
- Stakeholder Focus