Junior Manager - Terminal Operations

Date: 14 Feb 2025

Location:

Nagpur, Nagpur (NA01C001), IN

Company: GMR Nagpur International Airport Ltd.

JOB PURPOSE

To supervise and monitor terminal operations activity of GNIAL like, allocation of resources and other activities while meeting / achieving established SOPs in specified area and ensuring regulatory compliance at airport terminal in delivering ultimate customer satisfaction.

ORGANISATION CHART

Duty Manager – Terminal Operations & CFL

Jr. Manager – Terminal Operations

KEY ACCOUNTABILITIES - Additional Details

Accountabilities	Key Performance Indicators
To coordinate and provide operational support to Terminal Manager in Check-in, Security Hold Area (SHA), Arrivals & Reclaim area, internal and external stakeholders, government agencies for meeting any contingencies and smooth functioning of GNIAL.	No. of issues / feedback highlighted No. of observations closed
Conduct regular check on Standard Operating Procedures (SOP’s) for ensuring excellent passenger service in the respected areas.	No. of issues / feedback No disruption in terminal operations. No. of issues closed
Preparation of reports based on daily operations, used as statistics for passenger service level improvements.	Accuracy of reports / MIS / log book Timely MIS generation

EXTERNAL INTERACTIONS

Government Agencies: CISF, Immigration, Customs, Maharashtra Police
Airlines
Medical Services
Commercial Outlets
Vendors (House-keeping, Baggage Handling Services)
RAXA Security

INTERNAL INTERACTIONS

Airport Operations Control Centre (AOCC)
Airport Rescue and Fire Fighting (ARFF)
Guest Relations, Maintenance Team
Commercial Department
Airside department, Aviation Services
IT department,

FINANCIAL DIMENSIONS

Not Applicable

OTHER DIMENSIONS

Not Applicable

EDUCATION QUALIFICATIONS

Graduate from reputed university preferably MBA

RELEVANT EXPERIENCE

2-3 years of work experience at Airport preferably Airport knowledge, rules and regulations on Airport Operations

COMPETENCIES

Entrepreneurship
Capability Building
Social Awareness
Planning & Decision Making
Execution & Results
Strategic Orientation
Problem Solving & Analytical Thinking
Networking
Personal Effectiveness
Teamwork & Interpersonal influence
Stakeholder Focus