AM - Learning Content

Accountabilities

KPIs

Content Design & Development:

• Work closely with subject matter experts (SMEs), L&D partners, and business stakeholders to gather inputs and validate content.
• Translate subject matter input into structured learning content using ID models.
• Create engaging instructional materials such as storyboards, scripts, facilitator guides, job aids, and e-learning modules.

Number of content pieces developed or updated.

Digital Learning Creation:

• Design and develop engaging and effective learning materials that align with the organization’s goals.
• Use authoring tools such as Articulate Storyline, Articulate Rise, Camtasia, Captivate, Adobe Creative Cloud Suite, etc. to create digital content.
• Maintain content libraries, version control, and documentation.
• Create and publish Pathways and Journeys by curating content from open sources such as YouTube and internal sources such as the LMS.

Adherence to content timelines and quality standards.

Content & Program support:

• Run quality checks before publishing to LMS or mobile platforms. Maintain content on learning platforms and proactively raise red flags by running learning objective related diagnostics.
• Problem solving, query resolution, user assistance, content admin support, coordinating with third party content providers.
• Work with emerging technologies such as AR/VR and Generative AI to prototype and deploy immersive learning experiences, aligned to workforce needs.
• Track and evaluate the effectiveness of learning programs. Develop a content strategy by mixing various content sources (internal, external) and types (micro, macro learning).
• Determine the appropriate number of learning hours and assess alternative content sources.
• Manage budget, assessment processes, and review of purchased content.

LMS compatibility and error-free deployment.

Stakeholder Focus:

• Collaborate with businesses and business leaders to identify training needs centrally.
• Conduct learning workshops periodically to address operational requirements.
• Plan and coordinate learning deployment across the organization.
• Monitor learning outcomes and implement proactive corrective actions as needed.

Training Needs Identification Rate Stakeholder Satisfaction