Associate Manager - Applications

JOB PURPOSE

To Manage Information Security activities and ITSM processes related to Airport IT Operations. To ensure Security, Quality and Compliance of Systems, Services , Processes . To ensure IT Process Alignment with Business and Stakeholder Requirements

Complete Technology support for HES/ MDM/ Peripheral application to Operations team for the said location.

ORGANISATION CHART

Project Head   ->  IT Head ->  Lead – (Applications)

KEY ACCOUNTABILITIES

Accountabilities	Key Performance Indicators
Business process Documentation and SOP approval from Discom	 Coordinating with stakeholders to integrate the applications into the overall business processes.  Lead design and ensure the platform meets all the SLAs measurement requirement
SAT / SLA Approval of each meter lot from Discom.	 Project SLAs should be met on daily / monthly basis.  To conduct monthly SAT for the maximum meter numbers possible by strong coordination with operations team.
HES/MDM/Peripheral applications 1. Leading the planning and execution of integration of all system. 2. System should work to the satisfaction of all the stakeholders.	 There should not be any delay in field operations (CI/MI etc) owing to application reasons.  Additional reports, if required, for better monitoring should be developed in respective modules.  Ensuring that adequate security patches are applied, and platform is timely upgraded.

 

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

External: Roles you need to interact with outside the organization to enable success in your day-to-day work

Hardware, Software, Communication Tech vendor/partners, Network service providers

INTERNAL INTERACTIONS

Internal: Roles you need to interact with inside the organization to enable success in your day-to-day work

Technology Head, Head IT, Operations Head & team, Business Team (If required)

FINANCIAL DIMENSIONS

 Safeguarding SLA Deductions for GMR

 Clear demarcation of the responsibly in case of any field failure

OTHER DIMENSIONS

Minimize client escalations and maintain positive environment.

EDUCATION QUALIFICATIONS

 B.Tech (Preferably Computer Science) / MCA

 Strong data interpretation & Analytical ability

 Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders

 Ability to effectively manage numerous simultaneous External and Internal interactions

RELEVANT EXPERIENCE

8+ years of total experience in the area of metering / Smart meterin

COMPETENCIES