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Associate Manager Passenger Process

Date:  01-Mar-2023

Delhi, IN

Company:  Delhi Intl Airport Ltd


To help create and sustain a culture of seamless knowledge sharing, collaboration, idea generation & implementation across business functions; to ensure effective deployment and execution of 5-pillar KM strategy and Idea Management System with the focus to support strategic initiatives at DIAL to meet the business goals; along with the measurement of the effectiveness of KM interventions on a regular basis.



•Business Alignment:,Align KM initiatives to specific needs of the business strategic initiatives - and offer customized solutions
(Number of improvements/solutions with results)
•Knowledge Sharing Sessions: ,Sharing experience and learnings from each other through The Forum; Cross locational Knowledge Sharing sessions; Chats; Community sessions
(Number of sessions and tracking the effectiveness and horizontal deployment of the relevant knowledge and learnings shared)
•Listeners:,Capture and share experiences in the form of case studies, stories and narratives
(Number of trained listeners; Number of case studies, stories and narratives developed; Tracking the effective reuse of the developed materials and horizontal deployment)
•Communities:,Connecting like-minded colleagues on a common platform across locations and businesses
(Number of communities; number of meetings; tracking Discussion Points and horizontal deployment of the relevant learnings shared)
•GMR Konnect (KM Portal):,Managing the intranet web portal; ensuring the right kind of knowledge documents on the portal and effective use of collaborative features that the portal offers.
(Number of knowledge documents on the portal; reuse of the documents; portal traffic)
•Idea Management System:,Supervise Idea Management system: generation of ideas, implementation of approved ideas and R&R for employees
(Number of ideas per employees; Number of implemented ideas)




All departments within DIAL
Liaising with KM managers at other GMR group companies for knowledge interventions


•33.8 Lac for KM and Idea Factory


•Direct Reports


•Masters with specialization in Knowledge Management/Mass Communications/Marketing/IT


•5+ with at least 2 years of working experience in Knowledge Management domain; 2+ years of involvement in driving idea/suggestion scheme at a reputed organization


  • Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview
  • Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview
  • Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview
  • Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview
  • Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview
  • Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview
  • Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview
  • Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview
  • Innovation
  • Managing Change and ambiguity by creating Win-Win
  • Stakeholder Focus
  • Networking
  • Execution & Results
  • Teamwork & Interpersonal influence
  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Determination(Contextual and Flexible)
  • Capability Building
  • Strategic Orientation
  • Personal Effectiveness
  • Learning Ability
  • Making & Navigating proposals
  • Entrepreneurship
  • Social Awareness
  • Scanning, Networking & External orientation
  • Service & Quality Delivery