Associate Manager Passenger Process

JOB PURPOSE

To help create and sustain a culture of seamless knowledge sharing, collaboration, idea generation & implementation across business functions; to ensure effective deployment and execution of 5-pillar KM strategy and Idea Management System with the focus to support strategic initiatives at DIAL to meet the business goals; along with the measurement of the effectiveness of KM interventions on a regular basis.

ORGANISATION CHART

KEY ACCOUNTABILITIES

•Business Alignment:,Align KM initiatives to specific needs of the business strategic initiatives - and offer customized solutions
(Number of improvements/solutions with results)
•Knowledge Sharing Sessions: ,Sharing experience and learnings from each other through The Forum; Cross locational Knowledge Sharing sessions; Chats; Community sessions
(Number of sessions and tracking the effectiveness and horizontal deployment of the relevant knowledge and learnings shared)
•Listeners:,Capture and share experiences in the form of case studies, stories and narratives
(Number of trained listeners; Number of case studies, stories and narratives developed; Tracking the effective reuse of the developed materials and horizontal deployment)
•Communities:,Connecting like-minded colleagues on a common platform across locations and businesses
(Number of communities; number of meetings; tracking Discussion Points and horizontal deployment of the relevant learnings shared)
•GMR Konnect (KM Portal):,Managing the intranet web portal; ensuring the right kind of knowledge documents on the portal and effective use of collaborative features that the portal offers.
(Number of knowledge documents on the portal; reuse of the documents; portal traffic)
•Idea Management System:,Supervise Idea Management system: generation of ideas, implementation of approved ideas and R&R for employees
(Number of ideas per employees; Number of implemented ideas)

EXTERNAL INTERACTIONS

•None

INTERNAL INTERACTIONS

All departments within DIAL
Liaising with KM managers at other GMR group companies for knowledge interventions

FINANCIAL DIMENSIONS

•33.8 Lac for KM and Idea Factory

OTHER DIMENSIONS

•Direct Reports

EDUCATION QUALIFICATIONS

•Masters with specialization in Knowledge Management/Mass Communications/Marketing/IT

RELEVANT EXPERIENCE

•5+ with at least 2 years of working experience in Knowledge Management domain; 2+ years of involvement in driving idea/suggestion scheme at a reputed organization

COMPETENCIES