Associate Manager - Terminal Audit

JOB PURPOSE

a.             Observe vendor productivity and efficiency with respect to SLA

b.             No's of observations for other departments.

c.             Effective compilations and reports (Daily trackers & report out)

d.             No's of manpower audits per shift and reporting mail out 

e.             No's of machinery audits 

             f.             Ensure serviceability standards are met

           g.           Team productivity and trainings

           h          Monthly trackers

ORGANISATION CHART

Head Estate Management

              I

Head Terminal Audit

            I

AM Terminal Audit

KEY ACCOUNTABILITIES

Terminal Audits, Observations Recording & Reporting

Observe vendor productivity and efficiency with respect to SLA

No's of observations for other departments.

Effective compilations and reports (Daily trackers & report out)

Monthly Vesta meetings with assigned departments

No's of manpower  and machinery audits per shift and reporting mail out 

Productivity & Closures

Percentage of closure of EM vendor partners/ Percentage of closure of inter department observations - 80% same month / 100% previous month. Updating productivity tracker (Daily)

Adherence to department scope and work procedures

Understanding of vendor partner processes & responsibilities

Ensure all SOP’s followed.

Team productivity

Monthly projects and trackers

Process Excellence - Kaizens, 5S Interventions, 5S Zones and 5S Audit

No's of Kaizens & 5S registered , audited  using check sheets and sustained under individual scope. No's of Ideas submitted Participation in no's of BLIPs / CIPs (Annual number)

Service Delivery & Passengers Experience

On-ground participation in passenger experience initiatives - ASQ, Skytrax, Audits by Authorities (No's of audit days undertaken). Compliance to OMDA (Sch 3 & Sch 4) standards and team alignment. Improvement projects

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

CISF, BOI, CUSTOMS, DELHI POLICE, TRAFFIC POLICE, SERVICE  PROVIDERS

INTERNAL INTERACTIONS

DIAL PnE

DIAL Projects

Finishes

Security & Vigilance

IT

Airport Systems

Horticulture

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

No. of Audit observations

New idea implementation.

Projects undertaken

Productivity and closures of observations

5S Area upkeep and interventions

Analysis of data and RCA/CAPPA

EDUCATION QUALIFICATIONS

• Bachelor's degree in Facility Management, Hospitality, or a related field (preferred) or equivalent work experience.

RELEVANT EXPERIENCE

Minimum 07, Maximum 11 years in Aviation, Hotels, Hospitals or hygiene industry

COMPETENCIES