CLM - Subject Matter Expert

JOB PURPOSE

Work with CLM Head / leader in implementing the CLM tool (new processes and technology) for contracts workflow configuration, management of the clause library, management of the template library, automation configuration, reporting of CLM metrics, maintaining the training resource center, and the administration of all Full and Lite user profiles and security access protocol

ORGANISATION CHART

This position will report to CLM - Head. 

KEY ACCOUNTABILITIES

CLM Project Planning and Development support:
•Assist the CLM Head/leader to give shape to develop and implement CLM project plan, including elements of people, process, technology, data and change management.
•Collaborate with cross-functional stakeholders to define Project goals, objectives, and success metrics.
•Develop a comprehensive Project plan, including timelines, resource allocation, budget forecasts, and communication strategies.

Reporting and Analysis

• Assist with report analysis to ensure, CLM adoption across the business units / functions
• Facilitate important stakeholder meeting for the function head
• Develop process flow charts and policy documents for the CLM
• Develop dashboards for KPI analysis for CLM adoption status
• Perform audits to ensure contract data integrity and adherence to internal policies.

• Identify and procure necessary resources for Project execution, including personnel, technology, and any external support.
• Establish clear governance structures and reporting procedures for the Project and its stakeholders.
• Continuous Project improvement based on data analysis and identified learnings.

KEY ACCOUNTABILITIES - Additional Details

• Maintain and update metadata fields, contract clause libraries, and templates to ensure accuracy and relevance.
• Manage user roles, permissions, and access controls to uphold data security and compliance standards.
• Ensure compliance with regulatory and organisational policies in contract management (updating the DOP in CLM based on guidance from Legal, Finance and CLM Head).
• Support the implementation of audit controls and manage access to sensitive contract information.
• Collaborate with stakeholders to gather feedback on system performance and identify improvement opportunities
• Plan and measure the success of transferring data from old systems to the new CLM platform
• Support data migration efforts and facilitate seamless integration with third-party applications like ERP, CRM, and e-signature tools.
• Conduct Audit of the migration data to ensure data accuracy
• Serve as the primary point of contact for the CLM platform (e.g., Icertis, Sirion, etc.), managing user accounts, permissions, and roles.
• Collaborate with the Tech Partners, Configure and customize the platform to meet business requirements, including workflows, templates, and system settings.
• Support integrations with other systems when required. Additionally, collaborate with other system POCs for smooth integration.
• Partner with IT and CLM support teams for system enhancements and issue resolution
• Plan and implement training sessions & policy/process guides to enable fast and easy adoption of new CLM system to ensure high success rate  

EXTERNAL INTERACTIONS

Technology Vendors, Service Providers, Process Consultants 

INTERNAL INTERACTIONS

• Senior Stakeholders in SLT/GCXOs/ CXOs, and GHB Offices. 

  Procurement, IT, Legal, User Departments

FINANCIAL DIMENSIONS

• Focus on automation, efficiency and CLM adoption.

OTHER DIMENSIONS

Individual Contributor Role 

EDUCATION QUALIFICATIONS

• BBA/B.Com or LLB with experience in Business Contracts
• MBA (preferably in Supply Chain Management Contract Management)
• Certification in Project Management is preferred

RELEVANT EXPERIENCE

12+ years of experience in Project coordination or a related role, with demonstrated success in managing complex initiatives.

Key Competencies:

• Strong understanding of procurement, supply chain, contract management principles, and techno-commercial subjects.
• Excellent analytical and problem-solving skills.
• Experience in developing and implementing Project plans, supporting execution and communication strategies.
• Proven ability to manage multiple stakeholders and foster effective collaboration.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (e.g., MS Project)
• Demonstrated proficiency in CLM tools such as ARIBA, ICERTIS, etc.
• Basic understanding of upstream and downstream functions, when it comes to procurement, legal, and businesses

COMPETENCIES