Duty Officer AOCC

Operations Management

• Ensure efficient and optimum utilization of airport resources (parking stands, boarding gates, check-in counters and baggage reclaim) based on the customer needs and to maximize asset utilization in an efficient manner.
• Monitor and update Flight Information Display System (FIDS) to ensure correct information for internal and external stakeholders including visitors, and passengers.

• % Optimized usage of airport resources
• FIDS Accuracy Rate
• Operational Incident Response Time (minutes)

Resource Allocation

• Review and reallocate optimum resources (parking stands, counters, belts) as per SOPs and operational demand.
• Implement the efficient and optimal utilization of airport resources, including parking stands, boarding gates, check-in counters, and baggage reclaim, in alignment with customer needs and operational requirements during assigned shifts.
• Prepare and support Shift Head AOCC on staff allocation reports, actual passenger load, 24-hour operation plan, and plan vs actual operations brief report.

• Allocated airport resources versus actual demand
• Adherence to planned vs. actual staff deployment across airport functions

CDM Management

• Monitor TOBT compliance with stakeholders. Analyze CDM KPIs to enhance airline compliance and achieve 80% TOBT accuracy.
• Coordinate with General Aviation FBOs, Ground Handlers, and ATC for flight data and CTOT issuance.
  

• % Flights achieving an 80% or higher TOBT compliance rate

Crisis Management & Business Continuity Planning

• Ensure timely notification support action for any emergencies at the airport as laid down in the Airport Emergency Plan (AEP), Bomb Threat Contingency Plan (BTCP), Fire Strategy Plan and Aircraft Hijack Plan during shift duties.  
• Manage real-time notification and coordination of emergency events.
• Ensure timely notification of adverse weather condition warning (Low Visibility Procedures (LVP), thunderstorm etc.) to all the concern stakeholders.
• Support Shift Head on monsoon preparedness, emergency drills, fog preparations, and effective support during adverse weather conditions.

• Emergency Response Time (minutes)
• % Timely weather alerts sent as per SOPs

Flight Performance Monitoring & MIS

• Support Shift Head on daily On-Time Performance (OTP) reports and work with Shift Head to improve OTP metrics.
• Generate key operational reports (MIS) to relevant departments.
• Ensure data accuracy for AODB, DA-CDM portal in coordination with airlines, ground handlers and AAI and support stakeholders.

• % On-Time Performance
• % Accuracy of DA-CDM Portal Data

Maintenance Operations & Technology Monitoring

• Monitor preventive maintenance schedule to ensure zero operational impact.
• Manage Flight Radar, Albatross, Sky Flow alerts for smooth resource plan.

• % Scheduled maintenance tasks completed on time as per SLA

Regulatory/Compliance Management

• Strict adherence to the norms of Operation Management Development Agreement (OMDA) and other government agencies/regulators. 
• Monitor implementation of Noise Abatement plan and SOPs in compliance with ICAO and DGCA Regulations and recommendations.
• Support Shift Head in tracking and closing all compliances and audit findings or observations on time.

Special Projects/Initiatives

• Participate and support Shift Head in Business Excellence programs (process optimization, energy-saving initiatives, Business Continuity Management, ISO certifications, and audits) during shift duties.
• Implement special projects to improve operational efficiency within AOCC during shift duties.