GM- Quality & Operations Excellence

Monitor Cargo operations in DIAL to ensure compliance to statutory and regulatory requirements, coordinate with Cargo Terminal Operators (CDCTMIPL & DCSC) and other Stakeholders to resolve operational issues in order to increase the cargo tonnage and improve operational excellence.

Accountabilities

Key Performance Indicators

Stake Holder Management-Co-ordination with Customs House Agents, Freight Forwarders, Board of Airline Representatives (India)-Northern Region, Customs & other Regulatory Authorities like Assistant Drug Controller, Plant Quarantine, Truck Operators, and Parking Contractor along with Delhi Airport Parking Services Pvt. Ltd.  Managing Monthly, Fortnightly, and Weekly Meetings with above Stake Holders & Co-ordination with Cargo Terminal Operators to update the new developments and resolve the operational issues for smooth cargo operations.  

-Disruption in Cargo Operations, Cargo Traffic Management, Strikes & unrest

Special Projects / Initiatives- Enforce & support Cargo Terminal Operators in driving implementation of Business Excellence programs in the areas of process improvement, difference ISO standards Certification, audits & implementation of observations during Audits.

-No. of suggestions, improvement in Cargo Operations Excellence

-Implementation of Audit Reviews

Regulatory Compliances- Enforce & ensure strict compliances of Regulations  related to all concerned Government bodies like Ministry of Commerce, Ministry of Civil Aviation, Customs, Airport Economic Regulatory Authority and implementing through Cargo Terminal Operators

-No Show Cause Notice or Negative Remarks from Government Bodies.

-Implementation of interventions

Health Safety Environment System & Regulatory Compliances- Monitoring Cargo Operations & ensuring strict compliances defined  in the Concession Agreements executed with both the Cargo Terminal Operators (CELEBI Delhi Cargo Terminal Management (I) Pvt. Ltd. & Delhi Cargo Service Centre)  & adherence to the difference HSE system & Quality Standard internal & external Audit compliances & conformance to different norms set by the different Regulatory Bodies 

-No of  Environment & Legal non-compliance /Fire incidences or  minor / major injuries during operations

-Compliances of Operational Requirements

Team Development- Develop functional skill of sub-ordinates by guiding them on the ground during cargo operational visits & debriefing of job instructions and required training.  Understand their views & observations and address their concern & provide

-Employee engagement scores

External - Roles  you need to interact with outside the organization to enable success in your day to day work

1.Liaison with Custom Authorities to resolve day to day  operational  issues and also take up the news issues for further process improvement in Cargo Operations

2.Interaction with different Trade Bodies like Delhi Customs Clearing Agents Association, Air Cargo Agents Association of India to understand their day to issues and resolving it

3.Interaction with Board of Airline Representatives (India) on their operational  issues and taking it up further with Cargo Terminal Operators

4.Internal & External Auditors – ensuring all compliances are adhered to

5.Regular interaction with Cargo Terminal Operators for continuous improvement in the Terminals 

6.Interaction with Express Industry Council of India for handling of  courier cargo and smooth operations 

7.Interaction with Parking Contract and Delhi Airport Parking Services for smooth traffic management to and from two cargo terminals

8. Co-ordination with Service Provide providing Web Portal and Customs Exchange Messages

9. Interaction with Vendor providing manpower (Data Entry Operators) 24x7  for Integrated Cargo Management System (ICMS deptt.) 

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

1.Interact with Legal for execution of Agreements for engaging the Service Providers / Vendors

Providers

2.Interact with Procurement for timely issuance of  Purchase Orders to the Vendors / Service

3.Liaison with Department Heads / CEO office for various approvals and signing of ‘Note For Approvals’

4.Interact with Finance Department for releasing of payments and resolving the queries raised during transactions

5. Interact with Su-ordinates on daily basis to understand the problems they are facing during performing their duties, be respondent to them on all their issues

6. Interaction with Air Side Management Team & City Side Management Team

7. Interaction with Security Team for managing smooth cargo operation at city side

8. Interaction with Project & Engineering Team for up keeping the Cargo Terminal premises