General Manager - BD
Delhi, IN
JOB PURPOSE
Develop and execute business plans for Non- Aero Commercial business in DIAL through business partners with support of Internal & External stakeholders, in order to maximize retail sales and achievement of income targets for F & B, lounges, hotel, advertising, car park, taxi, forex, telecom, spa and other similar businesses at the airport
ORGANISATION CHART
KEY ACCOUNTABILITIES
| Accountabilities | Key Performance Indicators |
| Drive topline sales numbers and revenue to DIAL where by maximizing sales and income per passenger & returns from space | Sales, Revenue, SPP, IPP, sales per sqft |
| Develop an efficient business organization through continuous development of team skills |
ESI score, team training and team growth |
| Maximize business partner satisfaction | CSI scores |
| Continuously improve quality of commercial processes | ASQ scores, Skytrax scores |
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
External - Roles you need to interact with outside the organization to enable success in your day to day work
Concessionaires
Security agency/CISF
BCAS
Immigration, Customs
Brands
Nature of Interaction
INTERNAL INTERACTIONS
Internal - Roles you need to interact with inside the organization to enable success in your day to day work
COO
Terminal Ops
Legal, Finance
P & E, HR, Security, Corporate Relations
Finishes, Procurement
FINANCIAL DIMENSIONS
AOP – Revenue – 1600 cr
OTHER DIMENSIONS
Team size- 2 direct, 6 non direct
Number of Concessionaires – 30+
EDUCATION QUALIFICATIONS
IHM
MBA, preferable
RELEVANT EXPERIENCE
12-15 years of total experience
5 years of relevant experience in hospitality as head of a business with a team size of at least 10 members
COMPETENCIES
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship
- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking