Head - Cityside Operations
Delhi, IN
JOB PURPOSE
To Plan, strategize smooth traffic flow, infrastructure development, security & cleanliness in the Airport Road network with close coordination with Stakeholders for efficient & safe passage to all interested parties, stakeholders, passengers using the IGI road network.
ORGANISATION CHART
KEY ACCOUNTABILITIES
| Accountabilities | Key Performance Indicators |
| To strategize the measures to improve the surface connectivity to Airport including Aerocity and coordinate with concerned agencies. | No. of feedbacks/suggestions received. No. of new connectivity developed (As & when required) |
| To strategize & plan special emphasis to Forecourt Kerb side Management with a view to enhance passenger convenience. | No. of complaints regarding congestion reported. |
| Plan AOP and budget allocation for the department and ensure that procurement and expenditure takes place as per the AOP. | Plan Vs Actual. Spending within AOP. No. of BLIPs undertaken & saving. |
| Strategize & Planning routes for VIPs and other dignitaries’ movement to Airport. Ensure proper parking arrangements at VIP Parking area, Ceremonial Lounge area and other Parking areas. | No. Of VIP complaints reported Number of non compliance during audits |
| Develop SOP’s for smooth operations of Shuttle Bus Service and Inter Terminal Transfer Coaches, SLA for Housekeeping. Ensure smooth operations at Public Transport Center (PTC) & ensuring Smooth entry & exit of vehicular movement to Loading Docks. | No. of passenger complaints & non compliance observed/reported. |
| To ensure regular interaction with different stakeholders meeting with regard to development, safety & smooth traffic flow. | No. of structured meetings No. of issues resolved within timeframe. |
| Man management & team development | Engagement score / discipline in the team No. of ideas/kaizen implemented. No. of mandatory trainings required v/s actual. |
| To plan for the safety of passengers including Cab management Service (CMS) & their belongings at the IGI airport premises. | No. of incidents / passenger complaints |
| Ensure the Strategizing for contingency planning e.g.: routing of emergency vehicles at landside during the Emergency situations (Aircraft emergencies, Hijack situation etc), Cab/Taxis strikes, accident situation or any such incidents. | No. of incidents handled |
| To explore & plan in the Non Aero revenue from Landside. |
No of such ideas generated/implemented Generation of revenue approx. 3crores/annum |
EXTERNAL INTERACTIONS
Delhi Police, Delhi Traffic Police Authorities
PMO Office, Ministry of External Office, Lt. Governor Office
Transport Department, DTC, Other state transport, Cargo Commercial vehicles, Taxi Union, Radio Taxis & Car Rental Services
CISF, BCAS
United Traffic Transportation Infrastructure Planning and Engineering center. (UTTIPEC)
National Highway Authority of India (NHAI)
Ministry of Surface Transport & Communication
Vendors like Lions Services, RAXA Security, Crane Services
Haj Committee
Delhi Metro Rail Corporation
INTERNAL INTERACTIONS
DIAL Security
DIAL Maintenance & Engineering, CPD
DIAL Commercial
DIAL Human Resource
DIAL Horticulture
DIAL Procurement & Finance
CEO Office
Guest Relations & Corporate Communications
FINANCIAL DIMENSIONS
- AOP – 20 crores for 2013-14
- Generation of approx 3 crores from landside areas
OTHER DIMENSIONS
- AOP – 20 crores for 2013-14
- Generation of approx 3 crores from landside areas
EDUCATION QUALIFICATIONS
Graduate, Ex Servicemen in Officer cadre with MBA (preferred)
RELEVANT EXPERIENCE
- 20 years of experience
- At least 8 years working exposer in senior position
- Should have sound knowledge traffic management, road infrastructure & safety etc.
COMPETENCIES
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship
- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking