Head - FMS

To plan, develop, implement & manage facilities and services at DIAL to ensure maximum satisfaction for employees and external stakeholders through offering safe, secure and hygienic services.

Accountabilities

Key Performance Indicators

Preparing, Monitoring and controlling FMS AOP for the FY.

Endeavour to restrict budgets within approved limits by identifying FMS functional streams for cost rationalization

Budget Vs Actual

FMS Operations – planning, developing & implementing the deliverable services and facilities in line with the organizational goals and vision.

SLAs, Customer feedback

Ensuring adherence to FMS policies and procedures (SOPs);

Ensure reduction & having minimal deviation in Audit reports by Standardizing facilities and services as per the company policy and maintaining accuracy in processing and streamlining documentation.

No. of deviations, non-conformance reports

Improve work environment by provisioning and maintaining necessary infrastructure, services & facilities viz. employee facilities, accommodation facilities, transportation, asset management, lease management, EEMC, Concierge services, Meeting rooms, canteen & cafeterias etc. and standardizing the same.

Customer feedback

Ensure timeliness, cost effectiveness and accuracy in Travel, accommodation and movement operations and making it hassle-free for users.

SLAs and budget

Liaise with all levels of staff, management team, stakeholders and suppliers.

Liaise with other departments for day to day operational issues.

Maintain good IR with concerned and ensure employee involvement.

Employee satisfaction survey results

Co-ordinating and monitoring special projects by the management.

Promote a culture of continuous improvement, safety awareness and team development.

Plan vs Actual

Monitoring safety and health standards. Ensuring frequent inspections and corrective actions are carried out.

Promote a culture of continuous improvement, safety awareness and team development.

Audit reports

External - Roles  you need to interact with outside the organization to enable success in your day to day work

Service Providers / Technical agencies

Supply Vendors,

Statutory Authorities

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

Interact with intra and inter departmental employees on regular basis to understand the needs; be respondent to them on their issues.

Interact with other Departments and other group FMS reps on a regular basis to plan and partner the Operational requirements and issues.

Regular interaction with Procurement & Contracts ; and Finance & Accounts departments for day to day FMS requirements

Union Office Bearers whenever required.

• FMS AOP 2013-14    -  Rs.1303.30 Lakh
• BLIP targets for the FY 13-14   -   Rs.200 Lakh

• MBA from reputed institute
• Graduation in any discipline, preferably in hospitality related subjects.

• 12-14 Years of strong operational experience. Experience in Hospitality, Handling large number of team members will be an added advantage