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Head - FMS

Date:  21-Jan-2023

Delhi, IN

Company:  Delhi Intl Airport Ltd


To plan, develop, implement & manage facilities and services at DIAL to ensure maximum satisfaction for employees and external stakeholders through offering safe, secure and hygienic services.




Key Performance Indicators

Preparing, Monitoring and controlling FMS AOP for the FY.

Endeavour to restrict budgets within approved limits by identifying FMS functional streams for cost rationalization

Budget Vs Actual

FMS Operations – planning, developing & implementing the deliverable services and facilities in line with the organizational goals and vision.

SLAs, Customer feedback

Ensuring adherence to FMS policies and procedures (SOPs);

Ensure reduction & having minimal deviation in Audit reports by Standardizing facilities and services as per the company policy and maintaining accuracy in processing and streamlining documentation.

No. of deviations, non-conformance reports

Improve work environment by provisioning and maintaining necessary infrastructure, services & facilities viz. employee facilities, accommodation facilities, transportation, asset management, lease management, EEMC, Concierge services, Meeting rooms, canteen & cafeterias etc. and standardizing the same.

Customer feedback

Ensure timeliness, cost effectiveness and accuracy in Travel, accommodation and movement operations and making it hassle-free for users.

SLAs and budget

Liaise with all levels of staff, management team, stakeholders and suppliers.

Liaise with other departments for day to day operational issues.

Maintain good IR with concerned and ensure employee involvement.

Employee satisfaction survey results

Co-ordinating and monitoring special projects by the management.

Promote a culture of continuous improvement, safety awareness and team development.

Plan vs Actual

Monitoring safety and health standards. Ensuring frequent inspections and corrective actions are carried out.

Promote a culture of continuous improvement, safety awareness and team development.


Audit reports


External - Roles  you need to interact with outside the organization to enable success in your day to day work

Service Providers / Technical agencies

Supply Vendors,

Statutory Authorities


Internal - Roles you need to interact with inside the organization to enable success in your day to day work

Interact with intra and inter departmental employees on regular basis to understand the needs; be respondent to them on their issues.

Interact with other Departments and other group FMS reps on a regular basis to plan and partner the Operational requirements and issues.

Regular interaction with Procurement & Contracts ; and Finance & Accounts departments for day to day FMS requirements

Union Office Bearers whenever required.


  • FMS AOP 2013-14    -  Rs.1303.30 Lakh
  • BLIP targets for the FY 13-14   -   Rs.200 Lakh



  • MBA from reputed institute
  • Graduation in any discipline, preferably in hospitality related subjects.


  • 12-14 Years of strong operational experience. Experience in Hospitality, Handling large number of team members will be an added advantage


  • Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview
  • Office Administration
  • Employee Health & safety Management
  • Service Management
  • Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview
  • Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview
  • Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview
  • Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview
  • Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview
  • Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview
  • Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview
  • Problem Solving & Analytical Thinking
  • Strategic Orientation
  • Capability Building
  • Entrepreneurship
  • Social Awareness
  • Personal Effectiveness
  • Networking
  • Stakeholder Focus
  • Teamwork & Interpersonal influence
  • Execution & Results
  • Planning & Decision Making
  • Innovation
  • Managing Change and ambiguity by creating Win-Win
  • Determination(Contextual and Flexible)
  • Learning Ability
  • Making & Navigating proposals
  • Scanning, Networking & External orientation