Junior Manager- IT

JOB PURPOSE

Incident Management: Lead and coordinate the response to IT incidents, ensuring timely identification, analysis, and resolution at site.

Communication: Act as the primary point of contact for all incident-related communications. Keep stakeholders informed about the incident status, progress, and resolution timelines. Provide regular updates to the management team.

Invoice Processing: Manage vendor invoices, verifying them against purchase orders and delivery receipts. Ensured accurate billing and coordinated with the finance department for timely payment processing.

Payment Processing: Coordinated payment processing, verifying payment terms and ensuring timely disbursement to vendors. Maintained records of payments and resolved any payment discrepancies or issues.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities

• Responsible for configuration &  of all IT devices, including Internet, Wifi, Tata Sky, Apple TV, IP Telephony, Room Automation, IPAD, Mac and iPhone and installed IT peripheral devices at BCM Residence & Skip House for BCM/BCMO/BCM Family.
• Responsible for connecting the VC meeting from Residence as well should be available during the meeting for any technical support.
• Coordinating with the teams concerned if there is a problem with any of the network or server devices at BCM residence.
• Responsible for coordinating with the team in the case of BCM sir external meetings.
• Escalate incidents to appropriate channels when necessary.
• Acted as the sole user in the team for Invoice Processing, overseeing all aspects of its implementation, maintenance, and optimization at site.
• Managed Payments independently, ensuring seamless operations.

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Interaction with MSP and Vendors for business related issues.

INTERNAL INTERACTIONS

Interactions with internal stack holders for faster resolution for user.

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS

• Technical Graduate
• Technical Certification in Microsoft is desirable

RELEVANT EXPERIENCE

5-8 Years’ Experience

COMPETENCIES