Junior Manager Process Excellence - QSD

Date: 10 Mar 2025

Location:

Delhi, IN

Company: Delhi Intl Airport Ltd

JOB PURPOSE

Implement Lean (DIALean) initiatives across IGIA community to improve processes by eliminating wastes
and enhancing Operational Efficiency. Support DIALean activity like 5S audit, Kaizen, Airport Facility Audit
(Wandering About Audit), Process Efficacy Studies through Six Sigma – DMAIC, DMADV & DFSS) at IGIA.

KEY ACCOUNTABILITIES

Accountabilities	Key Performance Indicators
5S: Identify and convert airport operational areas into 5S zones for better work Place Management and to enhance the operational efficiency	Number of 5S Zones Number of Audits conducted
Kaizens: Train airport community on Kaizen for continuous improvement and support grass root team in executing Kaizens. Plan & execute Annual Kaizen Championship Competition for DIAL & Service Partners.	Number of Kaizens conducted. Half Yearly Kaizen Contest
Airport Facility Audit (Wandering About Audit - WAA): Plan, Co-ordinate & Execute Airport Facility Audit (Wandering About Audit - WAA) with Director – GMR and looking for opportunities for improvement in the area of S (Safety, statutory), A (Aesthetic, ambience), F (Feel, function fit) and E (Environment and Energy) and making IGIA a Safe Airport.	% Closure of Observations Number of Audits conducted (vs. scheduled)
Event Management: Support Manager –Process Excellence to Plan, Coordinate and Conduct Quality event/championship related to 5s, Kaizen, CIP and Quality month.	Kaizen, 5S, CIP and Quality Fest once in a year
Stakeholder Management: Support Manager-Process Excellence to drive Continuous improvement Culture through DIALean Model with IGIA partners through KAIZEN & 5-S interventions including exhibition.	Intervention with stakeholders

EXTERNAL INTERACTIONS

Involve Service Providers, Ground Handlers, Airlines and other stakeholders for 5-S, WAA & Kaizen activityin coordination with reporting manager.

INTERNAL INTERACTIONS

Interface with entire DIAL team for DIALean

FINANCIAL DIMENSIONS

DIALean Budget – 15 to 20 Lakhs

OTHER DIMENSIONS

Scope of Work – Pan IGIA

EDUCATION QUALIFICATIONS

Engineering Degree or Science Degree with Dip / MBA in Quality Management
Lean Six Sigma Green Belt from reputed Institute
Data Analytics : Knowledge of Minitab, SQC & SPC
L&D Skills
MS- Office applications skills

RELEVANT EXPERIENCE

4-6 Years of experience, in Large Manufacturing / Service Industries and hand on exposure on Six Sigma, Data Analytics, Lean, CIP, Juran, 5S, Safety, Kaizen, Autonomous Maintenance and Work Standardization, Process Reengineering

COMPETENCIES

Entrepreneurship
Capability Building
Social Awareness
Planning & Decision Making
Execution & Results
Strategic Orientation
Problem Solving & Analytical Thinking
Networking
Personal Effectiveness
Teamwork & Interpersonal influence
Stakeholder Focus