Junior Officer - FMS

The role supports the FMS Team Lead in implementing and managing facility maintenance programs, ensuring both interior and exterior upkeep through regular inspections and SOP-driven operations. It involves collaboration with internal departments to address facility needs, supervision of service areas like reception and helpdesk, and ensuring high service quality. The role includes managing vendor contracts, monitoring performance, and resolving issues efficiently. Additionally, it requires preparing reports and MIS on operational performance, conducting data-driven analysis, and contributing to process improvements and standardization of FMS practices.

Responsibilities

Key Performance Indicators (KPIs)

Facility Operations & Maintenance

• Support the FMS Team Lead in implementing and managing maintenance programs for the interior and exterior upkeep of facilities.
• Conduct regular inspections to assess facility conditions and identify areas for improvement.
• Develop and implement policies, SOPs, and procedures for effective facility management and soft services.

• Timeliness
• Cost
• Quality
• Employee's feedback

Stakeholder Collaboration & Service Delivery

• Collaborate with other departments to address facility-related needs and ensure smooth day-to-day operations.
• Supervise the reception area and FMS help desk to ensure a professional, responsive environment for employees and visitors.

• Timeliness
• Quality
• Adherence to TAT

Vendor & Contract Management

• Manage vendor relationships and service contracts to ensure quality, compliance, and cost-effectiveness.
• Monitor vendor performance and ensure timely resolution of service issues.

• Cost
• Quality

Reporting, Analysis & Process Improvement

• Prepare MIS, reports, and presentations on KPIs, expenditures, and operational highlights.
• Conduct data analysis to identify trends, inefficiencies, and propose actionable improvements.
• Support the standardization of FMS functions in line with best industry practices, including revisions to the FMS Manual.

• No. of Reports
• No. of Kaizens BLIPs/CIPs
• Timelines
• Number of processes standardized

• Service providers
• Suppliers / Vendors
• Statutory Authorities

• Intra and Inter Department Employees
• Other group employees

Opex- 04 Cr.

• NA

• Graduation / Diploma

• 2-3 years of experience in large set-ups.