Manager- DGR Instructor
Delhi, IN
JOB PURPOSE
GMR AA is on an ambitious expansion mode and is in the process of its spreading wings across various locations in the country. GMR AA has identified DGR, Air Cargo and Passenger Services related trainings to be amongst the key contributors to propel aggressive business targets.
This role requires subject matter expertise in one or more domains such as Dangerous Goods Regulations (DGR), Air Cargo, Special Cargo, Passenger Services etc. The person will also be accountable for business development, achieving revenue targets, ensuring client interaction, market insights and outreach. This role is in high demand in airlines and in various competitor academies.
ORGANISATION CHART
KEY ACCOUNTABILITIES
| Accountabilities | KPI |
| • Training delivery and development • Deliver DGR and other trainings as per the published schedule. • Ensure DGR and other trainings being delivered are best in class and in compliance with applicable regulations. • Update DGR and other training material periodically. • Design, develop and deliver new training programs |
• Retention of existing clients • Repeat business from existing clients • New business from existing clients • Participants’ feedback (formal as well as informal and word of mouth publicity). |
| • Maintenance of training documents • File and maintain DGR training records for the specified period. • Ensure error free correction of DGR examination papers. |
• NIL findings in regulatory from DGCA and other internal / external audits. • Timely delivery of training results and certificates |
| • Client satisfaction • Achieve high level of customer delight |
• Ensure 90% or more feedback received is rated as “Excellent”. • Clients advocate our services and refer new business to us |
| • Business Development • Aggressive business development to shift business from competitors • Responsible for ensuring the regional training center is profitable and for expanding business in new geographies • Acquiring market insights and requirements across different segments and geographies • Accountable for adding new clients. |
• Meeting the AOP revenue target for the region – 1 Cr for FY 2022 – 23 • BD client conversion and no. of new clients added. • Cross Selling of related Training programs to Airports, Cargo Terminals, Security Agencies, Ground Handlers, Airlines, Non-Scheduled Operators etc. • Ensuring business continuity. • No. of new channel partners developed for business with background verification |
| • Development of new revenue streams • Cross-selling other programs such as Perishable Cargo Regulations, Live Animal Regulations, Perishable Cargo Regulations, Airline Passenger Services etc. • Consultancy services • Products |
25% revenue from new programs |
| • Business Promotion • Write blogs, conduct seminars, give talks, participate in conferences, engage through social media • Plan and execute business promotion events at minimal cost. |
• Timely development of promotional materials. • Business promotion and Digital marketing initiatives |
EXTERNAL INTERACTIONS
Domestic and International Airlines, Non-scheduled Operators, Freight Forwarders, Custom Agents, Ground Handlers etc
INTERNAL INTERACTIONS
Group and JV companies
FINANCIAL DIMENSIONS
Aggressive Revenue target, Cost effectiveness and to be in line with the AOP figures, New Location Project Cost within AOP
1 CR per annum and 25% of the revenues from New Business
OTHER DIMENSIONS
Handle large no. of companies and training personnel
EDUCATION QUALIFICATIONS
• Graduate degree or higher
• Relevant professional certifications
RELEVANT EXPERIENCE
• At least 10 years of aviation experience with at least 3 years in training delivery
• Ability to conduct all categories of DGR training.
• Should be well-versed with two or more of the following subjects – Dangerous Goods Regulations (DGR), IATA Cargo Introductory Course, Perishable Cargo Regulations, Live Animals Regulations, Unit Load Device Regulations, Temperature Controlled Cargo Regulations, Pharmaceutical Handling, Import/Export formalities, Airline Passenger Services, Customer Service, Ramp Operations, Ramp Safety, Passenger Services and Departure Control Systems, Safety Management System (SMS) training etc.
• High level of subject matter expertise
• Must be willing to travel extensively.
• Ability to handle multiple tasks like training delivery; preparing and updating question papers, training material, power-point presentations; BD activities etc.
• Result oriented in terms of financials.
• Must be excellent team player.
• Must have excellent written and verbal communication skills.
• Must have high level of emotional intelligence.
COMPETENCIES
- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence