Manager - FMS
Delhi, IN
JOB PURPOSE
To handle whole operation of promoters residence with regard to Housekeeping, Horticulture, pest control, Engineering, Systems and IT, Security, Vehicle management and Staff accomodation and facilities.
Support all family members to have pleasant and comfortable stay at the residence.
ORGANISATION CHART
This position will report to Head - FMS
KEY ACCOUNTABILITIES
Handling complete operation of promoters residence pertaining to
1-Housekeeping
2-Horticulture
3-Pest control
4-Repair & Maintenance
5-Systems and IT operation
Handling complete operation of promoters residence pertaining to
6-Vehicle Management
7-Staff Accomodation & cafeteria
8-Guest Relations Management
9-Event Management
10-Security and safety
Vendor Management & Invoice processing
11-Procurement of day to day requirements
12-Processing of Bills of the vendors.
13-Coordination with CFMT for Payments of vendors
14-Renewing all contracts
15-Tracking all SLA and contracts
Coordination with Stakeholders
16-Understand each family members requirements
17-All requests and complaints to be recorded and attended immediately
18-All tasks to be executed post approval and proper communication
19-You are sole in charge of the premise and handle all issues on behalf of family members
20-Please maintain confidentiality in all operational matters
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
Service Providers, Suppliers
INTERNAL INTERACTIONS
Promoters, Coordination with DIAL FMS, IT, P&E, Procurement and Raxa
FINANCIAL DIMENSIONS
Focus on frugal initiatives and to bring hospitality factors in day-to-day operation
OTHER DIMENSIONS
EDUCATION QUALIFICATIONS
Bachelor’s Degree in Hotel Management
RELEVANT EXPERIENCE
12 – 15 Years of experience in reputed Hotel Brands and Facility Management Company, Candidate should have handled Housekeeping operation, Technical aspects
COMPETENCIES
- Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview
- Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview
- Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview
- Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview
- Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview
- Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview
- Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview
- Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Personal Effectiveness
- Entrepreneurship
- Social Awareness
- Innovation
- Managing Change and ambiguity by creating Win-Win
- Resilience, Perseverance & Tenacity
- Learning Ability
- Making & Navigating proposals
- Scanning, Networking & External orientation
- Employee Health & safety Management
- Service Management