Manager - FMS

Lead the entire soft services and technical team across all the offices in Delhi and ensure to provide and maintain a high level of standardized workspace, safe and Hygienic environment in office area. Responsible for end-to-end project execution in coordination with multiple internal and external stakeholders, without any disruption of services.

Responsibilities

Key Performance Indicators (KPIs)

General Facility Management

• Oversee and coordinate repair and maintenance activities for all facilities, including buildings, equipment, and develop schedules and protocols for routine maintenance to ensure the optimal functioning of all systems.
• Plan and execute infrastructure upgrade projects, including renovations, expansions, and technology integrations and collaborate with stakeholders to determine needs, budget requirements, and timelines for upgrades.
• End to end office Management of entire facilities as per defined SOP and ensuring all the services are carried out as per the SLA.
• Manage housekeeping, janitorial, pest control and other soft services to ensure a clean and comfortable working environment.
• Responsible and accountable for management of Helpdesk Operations and management of all requests pertaining to facilities and resolution of issues towards repairs and maintenance activities.
• Develop and implement emergency response plans to address potential risks and mitigate disruptions to facility operations.

• Timeliness
• Cost
• Quality
• Employee feedback
• Compliance

Process Improvements and Cost Saving

• Identify cost-saving opportunities and implement strategies to optimize spending while maintaining service quality.
• Serve as the nodal officer for process improvement initiatives such as ISO- 41001, 5S, BLIP, CIP, KAIZEN, Idea Factory etc.
• Facilitate training sessions and workshops to educate staff on process improvement methodologies and foster a culture of continuous improvement.
• Prepare regular reports and presentations for senior management, summarizing key performance metrics, accomplishments, and areas for improvement.
• Conduct data analysis to identify trends, patterns, and areas of inefficiency, and recommend actionable solutions.
• Support the FMS Head in Standardizing FMS functions based on best industry practices. Eg. Changes in SOPs/ Revision of FMS Manual.

• No. of new process, ideas, Kaizen, BLIP & CIP
• Cost Saving

Financial Management

• Prepare and manage annual budgets for facility management, housekeeping, maintenance, repairs, and upgrades, and monitor expenditures to ensure alignment with budgetary constraints and tracking variances.
• Monitor and control expenses, ensuring alignment with approved budgets.
• Review Annual Operating Plans (AOP) with financial projections for accuracy and feasibility.
• Conduct regular financial audits and implement cost-saving measures to optimize operational expenses.

• Accuracy in forecasting expenses
• % of variance between actual and budgeted expenses

Responsibilities

Key Performance Indicators (KPIs)

Vendors & Stakeholder Management

• Manage vendor relationships and contracts for facility management services, ensuring cost-effectiveness and quality of services, monitoring performance, and resolving issues.
• Monitor Service Level Agreement (SLA) adherence, ensuring vendors meet performance benchmarks and contractual obligations.
• Coordinate with relevant stakeholders to conduct risk assessments and implement preventive measures.
• Manage relationships with external vendors and service providers, monitoring performance, and resolving issues.

• Vendor Dispute Resolution Time
• Feedback

• Service providers
• Suppliers / Vendors
• Statutory Authorities

• Intra and Inter Department Employees
• Other group employees

• Opex AOP: 4 Cr
• Capax AOP: 18 Cr
• CIP / BLIP Targets: 0.25 Cr

• Outsourced Staff: 80

• Graduation / Diploma

• 10-12 years of experience with at least 8 years of relevant experience in large set-ups.